I am attempting to Create A Guided Tour for my Service Portal

[Sean Hamilton]

Hello, I am attempting to create a tour for my self service portal.  I am in Jakarta and following the directions verbatim, and not getting very far!  First I click on create tour, enter my information an receive this error message:

I then remove the navpage.do and receive this error message.  This is as far as I get!  Any help would be greatly appreciated.

[Astha2]

We are using London and I was trying to created a tour,the last step on homepage connected to next subcategory but it gives error :

[GianLuca Giusti · Accepted solution]

Hi Astha

The "Tour was abandoned" message is due to another known error affecting all current versions and targeted to be fixed in the next upcoming release.

Please refer to the article Guided Tour creation stops with the rror "Tour was abandoned" If there is a step requiring a form su.... 

[lisa_diaz]

what do you point to if your Service Portal is custom?

[lisa_diaz]

And how do I fix this?