I am not able to relate problem when i am creating Standard change from problem hamburger menu

[Arun33]

Hi,

I am using new related list to relate change to problem and problem to change with M2M relationship.

I have created M2M record :-

Change form problem related list:- 

 

https://dev107487.service-now.com/u_m2m_problems_change_requests_list.do?sysparm_query=u_change_request%3De207c4f5872599945c7664290cbb3583%5E&sysparm_view=

now i am getting u_change_request

Problem form change related list :- 

https://dev107487.service-now.com/u_m2m_problems_change_requests_list.do?sysparm_query=u_problem%3D2ce15921872955945c7664290cbb35c2%5E&sysparm_view=

now i am getting u_problem

Note :- 

Now the issue is when i am try to create Standard change form problem ( hamburger menu ) i am not able to relate problem on change request problem related list.

I did some changes on OOB Create Standard change UI Action but it's not working.

can any one help me on this, how I can fix this issue.

Thanks,

[Sagar Pagar]

Hi,

Take a look at old thread -  Relationship between Change Request and Problem

Thanks,

Sagar Pagar

[Arun33]

Hi Sagar,

Issue is when i am try to create Standard change from problem hamburger menu problem is not relating on change request.

Thanks,

Arun Pratap

[Sagar Pagar]

Hi Arun,

I just tried on PDI instance by creating standard change request. It shows the correct problem record in change request related list.

You can check the logic behind this.

Thanks,

Sagar Pagar

[EricDohr]

I am unsure where the custom field u_change_request is coming from.  Here is some information for out of the box functionality. 

From a Change Request

• A Change Request can have one or many Problems associated with it out of the box
• There is a related list Problem -> Change Request that can be added on the form view
• This list view will show all Problem records that have the field "Change Request" populated with the record in question
• Change Request is a reference field out of the box on the Problem table
• You can edit the related list via the UI Action edit as well as creating a Problem directly on the related list via the new button

From a Problem

• A problem can have one or many Change Requests associated with it out of the box
• There is a related list Change Request-> Parent that can be added on the form view
• This list view will show all Problem records that have the field "Change Request" populated with the record in question
• Parent is a reference field out of the box on the Change Request table that looks at the task table
• You can add change requests via the related list via the UI Action add as well as creating a change directly on the related list via the new button

The UI Action for Create new Standard Change redirects you to the Standard Change portion of the Service Catalog