the requirement is
Make an update on 5 INC tickets, in the activity journals your name should not show that you changed those tickets or made any updates.
i know the requirement it is on lack of details,but as far i balieve, urgencies, work notes and comments that i add by the background should not be populated as my name and could be for another user or system due to lack of information y can play with that details
here is the stuff that i´ve done:
a BR on before for table incident, check on update without a condition
script for BR :
(function executeRule(current, previous /*null when async*/ ) {
if (!gs.getUser().isInternal()) {
return;
}
// run under system
gs.runAs('system', function() {
current.short_description = 'Updated via business rule script';
current.urgency = 2;
current.setWorkflow(false);
current.setUseEngines(false);
current.update();
});
})(current, previous);
an then a background script which triggers the BR
script:
var gr = new GlideRecord('incident');
gr.orderBy('sys_created_on');
gr.setLimit(5);
gr.query();
while (gr.next()) {
gs.log("Triggering update for Incident: " + gr.number);
gr.short_description = 'Update via script trigger'; // Trigger the business rule
gr.work_notes = 'test for verification';
gr.update();
}
please i need help
