I want to create a Task on submitting my catalog item by default rather than generating a REQ.

[Ankita Dutta]

Hi all,

I want to create a Task on submitting my catalog item by default rather than generating a REQ.

What should be the approach to achieve this?

[Anurag Tripathi · Accepted solution]

Hi,

To create any task based record (eg, incident) You can use Record producer instead of catalog items. It works the same way but it doesn't create REQ/RITM.