I want to enable the "Post a Question" functionality in Service portal
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‎11-12-2019 05:38 AM
Hi,
We have a functionality called Social Q&A, once enabled we can see the "Post a Question" in knowledge module.
The requirement is to replicate the same functionality in the Service portal.
Got many reference related to "Ask a Question" in which the functionality is entirely different. But here we require "Post a Question" functionality in the Service portal.
Can anyone please guide me how we can implement this.
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Knowledge Management
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Service Portal

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‎11-12-2019 06:32 AM
If you want them to pick a knowledge base and categories then it sounds like you want to use the Post a Question which you stated had that in it. Typically when using Social Q&A you do not want to use this as it will allow them to post a question to any KB.
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‎12-31-2022 03:13 PM