I would like to enable Add button for approvals so that approvers can be manually selectable

[Community Alums]

I would like to enable Add button for approvals so that approvers can be manually selectable for the change request

I would like to enable this Add button SOW for change request

could you please help how to do this

looking forward for your response

[GlideFather]

Hi @Community Alums,

from my experience this wouldn't work. You can test it in background as an admin.

Some year ago when there was an approver and that person was off or left the company, when we removed them from the approver and added a new person, the approval decision of the second person was impactless, the flow was still waiting for the originally set value. So it must have been manually done as admin or cancelled and requested approval again...

Try to test in DEV/TEST, but I don't think this could work unfortunately

[Dr Atul G- LNG]

Hi @Community Alums 

Yes, technically you can do it — but is it a good approach? The answer is no. Manually adding an approver might work in some cases, but what happens if that approver takes no action? Will the record move to the next state? That’s something you need to validate as well.

You may also need to build logic to define at which state (or up to what state) a manual approver can be added — and that, in itself, introduces technical debt. So, consider these points carefully before taking this approach.

https://www.servicenow.com/community/itsm-forum/how-to-enable-edit-and-new-button-in-approvers-related-list-list/td-p/776182

[GlideFather]

Maybe it has been fixed but as of my last experience, the approval flow was just not working correctly. The status of the additionally added person was Approved, but the Stage and nor State of the RITM was not updated.

It was still waiting for the original approval before addition.

So as a workaround it can be waited for the new approver to approve/reject and this decision to be reflected manually by admin on any of the original approvers before addition.

This was a workaround in case that the approver already left the company.

But the whole communication and auditing purposes, it was just easier to update the approval logics, cancel the ritm(s) and request it again with the proper approvers.

[Dr Atul G- LNG]

Agreed — a logic needs to be built to validate actions triggered by the new addition. That’s the reason I mentioned it’s not a good approach.