I would like to enable Add button for approvals so that approvers can be manually selectable
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07-08-2025 04:19 AM
I would like to enable Add button for approvals so that approvers can be manually selectable for the change request
I would like to enable this Add button SOW for change request
could you please help how to do this
looking forward for your response
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07-08-2025 04:37 AM
It is not about the button or to put there people, but the approval can have some financial/legal impacts for the company.
I remember my client had these approvals for budgets and you just want to be sure that you do it correctly when it comes to millions of euro :DD
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07-08-2025 04:42 AM
Mate, it's a mix of people, process, and technology. Manual addition might be necessary sometimes, but a wrong addition can have a negative impact. I’ve done something similar for my client in Change Management — it worked well after we built the right validations and logic around it.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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07-08-2025 04:29 AM
Out of the box for me both the buttons are omitted
But if you want to show those buttons based on state and type then you can use Omit new condition and Omit edit condition script fields
Those are not on form but you can add those 2 fields from configure form layout
Omit edit condition - true means it will hide; when false it will show
Give sample script below: it should be same in both the places
if(parent.state == '-5' && parent.type == 'normal')
answer = false;
else
answer = true;
Note: This worked for me. When Change is "New" and Type "Normal" it showed me both the buttons
Output: New & Normal buttons shown
Output: New & Emergency; both the buttons hidden
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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07-08-2025 04:33 AM
HI
Thank you for immediate response. i m looking for Serviec operation work space. For native UI it is working fine, need help for SOW
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07-27-2025 11:01 PM
Hey @Community Alums , Any luck on this? I had same requirement.