I would like to enable Add button for approvals so that approvers can be manually selectable

Community Alums
Not applicable

I would like to enable Add button for approvals so that approvers can be manually selectable for the change request

 

I would like to enable this Add button SOW for change request

 

could you please help how to do this

 

looking forward for your response

9 REPLIES 9

It is not about the button or to put there people, but the approval can have some financial/legal impacts for the company.

I remember my client had these approvals for budgets and you just want to be sure that you do it correctly when it comes to millions of euro :DD

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/* If my response wasn’t a total disaster ↙️ drop a Kudos or Accept as Solution ↘️ Cheers! */


Mate, it's a mix of people, process, and technology. Manual addition might be necessary sometimes, but a wrong addition can have a negative impact. I’ve done something similar for my client in Change Management — it worked well after we built the right validations and logic around it.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Dr Atul G- LNG
Tera Patron
Tera Patron

Out of the box for me both the buttons are omitted

But if you want to show those buttons based on state and type then you can use Omit new condition and Omit edit condition script fields

Those are not on form but you can add those 2 fields from configure form layout

Omit edit condition - true means it will hide; when false it will show

Give sample script below: it should be same in both the places

if(parent.state == '-5' && parent.type == 'normal')
	answer = false;
else
	answer = true;

DrAtulGLNG_0-1751974150862.png

 

Note: This worked for me. When Change is "New" and Type "Normal" it showed me both the buttons

Output: New & Normal buttons shown

DrAtulGLNG_1-1751974151000.png

 

Output: New & Emergency; both the buttons hidden

DrAtulGLNG_2-1751974150846.png

 

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Community Alums
Not applicable

HI

Thank you for immediate response. i m looking for Serviec operation work space. For native UI it is working fine, need help for SOW

Goka Srinu
Tera Contributor

Hey @Community Alums , Any luck on this? I had same requirement.