iFrame issues

[Andrew Pishchul]

I found a strange problem related iFrame blocks when viewing on a mobile device: iFrame works OK on a desktop, but sometimes it renders a blank page when you open a page on a mobile device!!

You can even check it on your own instance:

There is out-of-the-box ESS portal for each ServiceNow instance, just go to http://[your_instance]/ess/ .
When you open 'incident status' page https://[your_instance]/ess/incident_status.do on a desktop, it works fine, but try to open this page on your mobile device and you will see a blank page.

Has anyone experienced this issue? Any ideas how to fix that? I get stuck with our custom ESS, because it just doesn't work properly on mobile devices.

interesting thing: apparently iFrame works OK with CUSTOM tables, but it doesn't work with the major ones (incident, change_request).

[Andrew Pishchul]

no updates from SN, they created a 'problem' ticket regarding this issue, so hopefully it will be fixed soon. I've started working on a custom ESS portal (development from scratch, Ruby on Rails as a server-side platform).

[woodywoodford]

I've recently run into this same issue when looking at the ESS Page on an iPad. Is there any update? a problem ticket number in HI?

[Andrew Pishchul]

PRB590358
no updates,unfortunately... I decided to create ESS portal from scratch.

[Andrew Pishchul]

(how to delete the post??)