Resolved! How to update chat title for Live Agent Chat
How can I update the text from "Live Agent" to some custom text when using live agent chat?
Forum Posts
Need to set Default Score Color on Dashboards for Dark Theme
I currently have an issue when a user is in Dark Theme they are unable to see scores that would otherwise be in black. I would like to have the SCORE color default to white if user has Dark Theme enabled. I used the attached UI script on my PDI (Xan...
Resolved! Is there a character limit on the SNC Access Control plugin?
We have installed the SNC Access Control plugin, but are running into what seems like a character limit in the "Name" field when trying to add multiple users. Is anyone aware of this problem, or how to correct?
Updated Icon pack - Download now
If you're like me, you can't stand it when fresh new icons are released with the latest version of ServiceNow but are not included when you upgrade.So I've done the work for you and collected all 336 .png icons for you to use in your Service Catalog ...
To Pull Navex Case attachment to Servicenow HR case
Hi Experts, We would like the Navex case attachments to automatically feed into its related HR case in Servicenow upon creation or update. Is there a way to configure it without using the Navexspoke? Currently, we are using SOAP message function to p...
How to Setup SMTP and IMAP email accounts via Oauth 2.0 Authentication on ServiceNow using MS O365
Follow the Below:1. Install Plugin - Email - OAUTH support for IMAP and SMTP2. Contact the O365 Admin and have him perform the below :a. register Oauth Authentication.b Create Certificates and Permission on the Mailbox to generate Application ID, Cli...
How is "Reassessment frequency" saved in the Risk Scope & Scheduler Playbook?
Hi everyone,I am working with the GRC: Advanced Risk workspace, specifically within the Risk assessment scope and scheduler Playbook.I am trying to troubleshoot an issue where the "Reassessment frequency" dropdown selection on the Playbook card is no...
Resolved! MCP Server Configuration
Dear all, I am trying to configure a MCP Server. I tried my best, but I am failing, not sure why. (Attached are the MCP Server connection logs as well) I am trying to use the nowaikit which is open source MCP Server.I configured everything via the te...
Resolved! 2nd approval not firing.
I created a flow with 2 approvals. After the 2nd approval, an email should go out that the request is closed complete. It appears that after the first approval the RITM is going to Closed Complete and skipping the 2nd approval.
Unable to Access My Personal Developer Instance – Stuck on Waitlist / Infrastructure Issue
I have been unable to access my Personal Developer Instance (PDI) for the last 2 days.Initially, my instance showed:"Your PDI is temporarily hibernating due to an infrastructure issue."Now, when I try to request a new instance, I only see:"Waitlisted...
NPS Score - Next Exp UI
Hi, We are using the legacy\iframe version to create a NPS scorecard that is added to a dashboard. I need to recreate this NPS Scorecard that will work on a platofrm anaytics dashboard. I can't find any helpful documentation on how to do this that...
Attachments contribution to overall instance Storage
I have been looking at the Storage consumption on our instances and I realize that the biggest table in the instance is the sys_attachment_doc table which is nearly about 21% of the total production storage for us.The local database storage for attac...
Users expressed concerns on updates not reflect to RITM when notes added in Task.
Users expressed concerns on updates not reflect to RITM when notes added in Task.This is a problem. Give me analyzation and solution for the task.
NPS Score
Hi all, I am looking back on a NPS Scorecard that I created years ago. It still uses the NPS template and the iframe, then you add to the legacy dashboard under content blocks. I created two more scorecards with different names and they work except...
Zurich Release - Now Assist Virtual Agent fails with "There are no agents available" when triggering
Hi Community,I am currently working on a scratch implementation of Now Assist for Virtual Agent on the Zurich release. I am aiming to configure Enhanced Chat to allow users to generate Incidents directly via the chat interface using Generative AI cap...
