Grandfather Custom Tables
Anyone any idea, what are grandfather custom tables ? Regards, Bharat
Forum Posts
Attachment on Case and Incident
HelloSome OOTB behaviour difficult to understand. So I have incident being created from case.Attachments on Case is visble to all customers. Is it possible that we can restrict that attachment is visible only internal? Attachment on Incident should n...
Issue: ATF Schedule Condition Not Triggering with Script Include (Odd/Even Week Logic)
I was trying to run an ATF Schedule (sys_atf_schedule) based on odd-week Mondays (1st, 3rd, 5th) using a Script Include. I created a Script Include to identify odd weekday occurrences: isOddWeekday: function(targetDay) { gs.log("inside fun...
Resolved! The action details for this flow have been removed according to the report retention policy.
Before the Australia release of the PDI, I only needed to set gs.setProperty('com.snc.process_flow.reporting.level', 'FULL'); to view the full execution details of a Flow. However, in the Australia PDI, this setting no longer seems to work. It shows ...
Fortinet Fimware version and Model Discovery
Can anyone guide me how to discover fortinet firmware version and model discover for SNMP device and update them in the custom field? We got OID from Fortinet vendor and its working fine from fortinet while failing while extending a pattern 1.3.6.1.2...
Fetch the parent catalog item variable
create report where it has the data in sc_req_item table i need to create report on child RITM and fetch the variables from parent RITM how i can achieve it (parent is reference to child item)
Workspace - How to modify the Export modal popup on List
In Service Operations Workspace, under the List Context Menu, we have an Export button which opens a modal. Requirement is to modify some code in this popup to do some validations. How do we find this modal popup page? This isn't available in the UI...
How to always expand workspace description field
Hi!Is there a configuration (or similar option) to automatically expand the Description field in Workspace so it’s fully visible by default?Right now it stays collapsed for longer text, and having to manually expand it every time is pretty annoying. ...
Resolved! Access for a Catalog item
HI All,Being a Group Manager, he cannot able to access a Catalog item, but that Group members can access. What could be the reason?
Getting this error message when trying to embed Engagement Messenger onto my clients site
Getting this error message in my console: AMB getClient() tried to access parent from an iFrame. Caught error: SecurityError: Failed to read a named property 'g_ambClient' from 'Window': Blocked a frame with origin "https://devxxxxx.service-now.com" ...
How to fix inline edit dropdown display on a dashboard
The inline edit drop-down display is being cutoff on my dashboard, as a result, I can't see the green save or red cancel. How do I fix this?
Performance Analytics in ITSM
can anyone please suggest on the below query for AI performance analytics.AI performance analyticsas a support agent, I want Now Assist analytics dashboards so that I can monitor AI performance and track key metrics.Now Assist analytics dashboards an...
Automating OAuth 2.0 (Authorization Code Flow) for ServiceNow–Snowflake Integration
Hi , We recently implemented an integration between ServiceNow and Snowflake using OAuth 2.0 (Authorization Code grant). The setup included configuring all required parameters such as Client ID, Client Secret, Authorization URL, Token URL, and Redire...
Guided Tour Redirect at End
I have a guided tour on a custom service portal page and i want to redirect the user to another page when they finish the guided tour. How can i do that ? Any tip is welcomed.
Resolved! Prevent clickable image in knowledge article
I have an image in a knowledge article that has a hyperlink attached to it. When I click on the image the image opens up and then the link takes me to the new page, How do I stop the image opening and just the url activating?