I have a business requirement: I will create a Service Request catalog item that allows customers to add their order numbers.In the MRVS table, it would look like this: Order01Order02Order03 Our fulfiller wants to update the details per order number,...
Is it possible to create a configuration item reference qualifier to return all CI's from a parent class and include child class CI's as well. Currently you can specify individual classes but I would like to return all CI's below the server class for...
Hi All,I am System admin using Istanbul SN. I have some users who have left the business and they consumed fulfiller roles. They were assigned them through association with the group they were placed in. Upon taking them out of that group, it hasn't ...
Hi community, I have created a record producer where it has several fields and works perfectly when submitted from the portal, but when I tried submitting from native UI some fields are not getting cleared as expected.There is field 'A' which is a se...
I need to use the API without being able to use the API We have CMDB data in our Service Now environment. It would be tremendously helpful for me access this data programatically. However, I cannot use the API for complicated political reasons. Wha...
I have a collection of external users that use the instance in a consuming capacity. They go to the catalog and report issues. These users are not part of the company's normal directory or IDM capability. Now that Okta is being leveraged for au...
HelloI have spent quite a few hours researching the best practice of the meta data field in knowledge articles. Specifically, is the use of udnerscores still advised, or not?So hard to find relevant documentation about this in SNow - but moving along...
Let me try to explain. I am using an Orchestrator Query activity which takes a table name, encoded query and a Record Limit. The table I want to query has configuration items that are linked to the Affected CI's in a Change Record (or Change Task) bu...
I am using AI Control Tower in a Project Demo Instance.From Home > Value tab > Creator Skill (sub‑tab), I would like to understand how the data shown in the Creators tab is calculated. Specifically, I am trying to determine:What logic, formulas, or r...
When attempting to see the requested for user location in the list of SCTASK's, that is referenced from the REQ, why is it only displaying one specific location and not all the locations, eventhough the location is listed in the REQ? Need help!
I want to get the direct URL for a problem record, not the reference link to the field So instead of:`https://<instance>.service-now.com/api/now/table/problem/sys_id` I want something like:`https://<instance>.service-now.com/problem/sys_id` Or is the...
Hello Everyone, I am in my final week for the ServiceNow Rise-up. I need some ideas of what to build. Thanks.
In my company we have departments with multiple divisions in each department. Many departments have the same division name, for example Administration is a division in all the departments.I created a new division table with a reference field to Dep...
Can you hide label ''Everyone can see this comment” under the comment in CSM Workspace Approval record?
I am working on a POC to create a custom Translator Configuration to use in Dynamic Translation.Since I can't test any of the OOTB integrations (Microsoft Azure Translator Service Spoke for example) because I don't have a valid API key for any of the...
