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kb

i need to create the kb but i don't need to attach articles for now and i need to create kb with empty category

kolisettyda by Tera Contributor
  • 326 Views
  • 6 replies
  • 0 helpfuls

Resolved! Portal vs Workspace

We have a unique use case for which we are planning to use service now. We do not have a Requestor- Fulfiller type of model.  Is it possible to give the fulfiller a better use experience similar to a requestor by exposing some of the key features lik...

How does the playbook buttons' (action assignment) client conditions "Can complete = true" and "Can skip = true" work?

Hello, Im trying to show Mark complete and Skip action assignments in playbook for itil users (both are Client actions). I found workaround to make them visible, however that introduces another problem. When itil user clicks the Complete Activity or ...

User492770 by Tera Contributor
  • 3466 Views
  • 5 replies
  • 7 helpfuls

Discovery is running very slow

Hi Everyone,   When we are doing discovery it is taking so much time to validate one ip it is taking 43 minutes approx. not sure why.   And also other than that no other schedule is running.     Any inputs?   Thanks and regards Sai venkatesh

KNOWLEDGE MANAGEMENT

When you Insert an image in an article. It becomes part of the Managed attached document.  When the display attachment link is ticked. All attachments display in the article in addition to the image inserted.Is there a way to make the inserted image ...

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osuntuyik by Tera Contributor
  • 366 Views
  • 3 replies
  • 0 helpfuls

Heading is null in single score

Hi Team,In  landing page for HR workspace UI builder, in my team tab there are few data visualizations to show the case counts. Iam trying to add few other , but when i click on that number the list landing page heading is shown as null.  

preethigovi_0-1755583298568.png preethigovi_1-1755583322728.png preethigovi_2-1755583440757.png
preethigovi by Tera Contributor
  • 316 Views
  • 2 replies
  • 0 helpfuls