Images in email content not getting pasted in comments/work notes

[Chenab Khanna]

Hi,

Is there any solution to following issue - Some users are trying to past complete email which contains multiple images in work notes/comments fields. The email text gets pasted but if it has images in the content, it won't paste.

I tried to create new html type field but creating a new field on task table won't be a good practice. Anyone can help me achieve this in less efforts?

[Ankur Bawiskar]

Hi Chenab,

how is the image being copied over? is it via some inbound action

for inbound email action related refer below links

Inbound Emails with Attachment icons / Logos / Signatures Images Adds Duplicate Attachments and Repe...

Email image filtering properties

How to copy the attachments via Inbound email action into Servicenow Incident table?

refer below links for help related to journal fields and images

Paste screenshot into Journal field

Can we copy an image from our desktop and do a paste on the incident?

Regards
Ankur

[Chenab Khanna]

Hi

Thanks for replying. The emails are not coming through inbound email, users are just trying to paste the email content to journal field but if it has images in between the email, it skips the image.

I went through the links but isn't helpful

[Ankur Bawiskar]

Hi Chenab,

I doubt this is available OOB now if direct copy paste is done.

the only approach might be changing the field type to HTML but that is not good practice as it would impact entire instance.

refer below link for help

Adding screen shots to comment and work notes fields.

Regards
Ankur

[Ankur Bawiskar]

@Chenab Khanna 

Hope you are doing good.

Let me know if I have answered your question.

If so, please mark appropriate response as correct & helpful so that this thread can be closed and others can be benefited by this.

Regards
Ankur