Notification, how to take last comment or work note
My requirement is to take last comment or work note ,which one last updated either additional comment or worknotes . how to do that.ctomasi
Forum Posts
Resolved! How do I use scripts in the conditions of Look Up Record in Flow Designer?
I'm trying to make a script but I'm having a hard time. I need to handle the subject of an email that will be received by the Inbound Email trigger, and for this I need to make a script on the conditions part of the Look Up Record action. I believe t...
Remove Knowledge Attached to Incident
Recently we started utilizing the Attach knowledge feature from the Incident form. However, some agents have asked if there's a way to remove attached knowledge articles once they've been attached to an Incident. I'm not finding a simple way to accom...
Resolved! Login error "Only interactive users are allowed to access UI"
While logging in as an admin I am getting the following error "Only interactive users are allowed to access UI" can anyone please help Regards Divya
Notification to a Group is also send to non-members
Hello everyone, It looks like "Incident assigned to my group" notification is also send to some non-members of an Assignment group, most likely because their manager is a member. However, we have another, custom created, notification to an Assignment...
Please tell me how to configure orphan rule for below requirement in cmdb health
REQUIREMENT: As the Cloud Dimensions CMDB administrator, using CI Class Manager, configure an orphan rule to meet the following requirements: - From the Email Server class find email applications that do not have a Run On:Runs relationship to a...
Resolved! Use Round robin with Business rules
Hello everyone,First let me say that i am fairly new to servicenow only been working for a few months with it. I work in a team of four people which handle internal customers requests. Currently we have no assignment or business rules so we manually ...
Resolved! UI Policy does not apply on Service Portal
I have a new table with two fields. Main field is a choice based on the Country field from the Location table. Client I'm working with isn't using default values, importing from external source, so need to get actual values from records and show thos...
Resolved! Update Incident (BP) - Creating new Incident
Hi, The Inbound Action - "Update Incident (BP)" is creating new incident upon reply. Scenario tried/tested - I tried to reply to one of the closed Incident but noticed that a new Incident got created. Below is the code and need help on the same: gs.i...
g_form.getControl not working in service portal - There is a JavaScript error in your browser console
Hi All, I have used the below client script to make field style background color. g_form.getControl('u_timezone').style.backgroundColor = 'red'; but this line is not working in service portal and throwing an error. There is a JavaScript error in y...
Extends Table AFter Creation
Can we Extend our custom table after creation ,Let say if I forgot to make it inherit from any table [extends table ],
Resolved! Add watermark to Email Client Template/ Quick Message
Hi all, I'm trying to add the email watermark to the subject in the email client template (and certain quick messages). I found this link https://community.servicenow.com/community?id=community_question&sys_id=8bb84761db5cdbc01dcaf3231f96194c But I t...
Resolved! How to implement FullCalendar.io as ServiceNow Widget?
Hi, I tried implementing Full Calendar widget where records must get populated in calendar dates. I am able to extract data from table in json format, as shown in screenshot below :- But when trying to pass this json, data is not getting populated,...
Need of ITIL role and license
Hi All, Just wanted to know what all ServiceNow modules and applications do need 'itil' role in ServiceNow? We have developed one scoped application and is available on serviceNow store for download free of cost. This application has some features ar...
Displaying Knowledge Articles in Global Search
Hi Community, I had a knowledge article, i have submitted it for revision and it is in build state now. The first one is in build and second one is in publish state(PIC ABOVE). But when i am searching it in global search with the article number then...
