Importing user/group data to DEV

peternemeth
ServiceNow Employee
ServiceNow Employee

‎01-04-2018 01:07 AM

Hi,

We currently import group data from LDAP to all ServiceNow instances (Prod, Test, Dev).

The result is that the groups have different sys_id in different instances.

That causes issues, when groups are selected for approval, user criteria etc in DEV and the changes are then deployed to Test and Prod...

What is the best approach to synchronize sys_ids of group/user data?

- Clone would be one approach -> that overwrites everything

- Manually migrate group data per Update Set -> manual work...

Any better ideas?

Thanks

Peter

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HarshTimes
Tera Guru

‎01-04-2018 01:11 AM

Hi Peter


I will suggest to take the XML of the groups from production instance and import that in all your other instance.And deactivate the job in subProd instance to create new groups from LDAP. In this way all the instance will have the groups with similar sys_id.


Also, When you are creating new groups(created manually) in dev or test then move them to prod instance through XML export/import instead of creating them in prod.




Regards,


Harsh


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