Hello, I have recently set up Twilio to send SMS to a group when certain criteria is met. I am next looking to set up a way so replies to the automated message will be ingested into the ServiceNow Incident ticket form. Is there a simple way to do thi...
I am trying to do a simple API call to update an approval record on the sysapproval_approver table. Using API Explorer, I have PUT https://*******.service-now.com/api/now/table/sysapproval_approver/8f0cc504873ecd109d87ba6f8bbb3575?sysparm_fields=st...
I have this in server script and I want to use the details for the userholidaysArray in Client controller.var userSchedule = new GlideRecord('schedule_holidays');userSchedule.addQuery('schedule', schedule);userSchedule.query();var userholidaysArray =...
Hello Everyone,I'm working on a requirement where I need to convert a non pdf document attached to a variable to pdf and attach that pdf to ritm generated after raising the request.When I'm trying below script it is creating an attachment id which is...
Hi AllCan somebody tell us some info or best practises running Discovery in the production.How do we handle the duplicate CI data populated by discovery and slowing the production system and the data quality.Is it okay to run in stage rather in produ...
Hey Team!Any OOB process for admin to create an Knowledge feedback task, besides going into employee center? - Jason- Thanks- See you in Vegas #knowledge 24
1-When will we create Change from Problem at which state and at which situation, please explain me with real life scenarios 2-When we will create Change basically 3-When we will create Change from incident
In ATF if test runner opens a form in new tab then cannot we capture the record which we fill in that new form. Please see below forms Below form is opening in new Tab. so whatever record we enter in below form can that be captured in ATF ?
Hi, i'm trying to send an email that shows an encrypted masked variable through flow designer and the answer is always a big code instead of the word i want. Different codes in flow designer i've tried:////////////////////////////////////////////////...
Hi all, I was exploring running reports on remote tables in my PDI and encountered a problem on it. I like to see if anyone faced this problem before and what workaround did you use. The problem I encounter is that that a score type report on a remot...
Hi All,I am working in JIRA-Request Management integration.I have created flow designer when RITM is updated.I have added one action to add attachment in JIRA when attachment added in RITM.But it is coping all the attachment instead of coping the las...
In testing an inbound API, I made a call via Postman by passing the Authorization token via Bearer keyword. But in the scripted rest resource, when I do gs.log(request.headers) I get the following in the syslog table. "authorization": "Basic xxxxxxxx...
I have a rule that assigns a role when a user is active and when the employee id is not empty But when these two parameters are not met, the rule is adding several users in pending approval to the role, who are the ones that do not meet the condition...
Hi Everyone, I want to hide a catalog item from users who already raised a request from the catalog item once. I have tried user criteria scripting, business rule, catalog client script nothing is working for me. Can you suggest me how to achieve thi...
Hello! I have 2 lab instances: 1. A learning lab instance:Work fine to access tables through REST API resquests through Safari Ex: https://nowlearning-nlinstxxxxxxxxxlab.service-now.com/api/now/table/sys_hub_flow?&sysparm_exclude_reference_link=true&...
