How do I transfer my certs from an old employer account.
I am no longer employed with the company where I was certified and need to have me certification transferred to a new personal account.
Forum Posts
Resolved! Knowledge articles: editing existing articles
We want to allow a user to edit an existing article but when that article is being edited we want the existing article to stay live and the new article to go through an approval process. The new article would then replace the old article once it has ...
Resolved! Is there a way to move Knowledge Categories between Knowledge Categories?
Example: We currently have a Knowledge Category of Acute Case Management that is a sub category or Quality&Regulatory. Support for this has changed and Acute Case Management needs to be moved under Nursing Informaticist.Is there a way to move these o...
Resolved! Variable Attribute for URL Variable
Is there possibly an undocumented variable attribute for the URL variable so it is always unlocked? In the portal it displays like below and our users are not understanding that they have to click the lock button to be able to enter the URL.
Viewing the structures of tables and data sources
Hello, I am looking for some guidance on creating reports using tables and/or data sources. As a starting point, it would be helpful to know the structure of the tables and data sources and how they relate to others. This includes knowing the colu...
Resolved! Service Portal - Utilize default form view with a custom "Instance with Table Data widget"
Hi all, Hoping for some assistance! I created a custom "Instance with Table Data" page to display a list of Incident records. I then used that page as the List page option for the Simple List widget on my Service Portal home page. However, if you cli...
Resolved! Get Edit/Add option on Approvers Related List
Hello I have just created a new custom app by App Engine Studio. I used Now Experience UI Builder to create Workspace for this custom app. I found in the Workspace, there's no way to Get Edit/Add option on Approvers Related List, so I tried to re...
Can the Remote Instance Spoke (Integration Hub) retrieve updates like comments and status from Remote Record and post it in the local instance?
I am using the Remote Instance Hub- Integration Hub to integrate two Servicenow instances. I was able to successfully set it up and implement two of the actions: 1. Create Remote Incident 2. Update Remote Incident. Both are information flow from loca...
Order Guide Cascade Variables on Variable Set
I have an order guide that has a variable set. On Choose Options, some of the options take the cascaded variables but some show up blank. The items and the order guide are using the same variable set. What am I missing?
Reporting on UI Action Usage
Is there a way to report on when a UI Action is clicked to see how many times it is being used? I'm working on some updates to customizations (hopefully to revert them) and want to see, from a data standpoint, what the potential impacts could be. Spe...
Resolved! Licensing - which roles require licenses?
We're trying to reconcile our license counts. I know that ITIL licenses are required for fulfillers. All of our IT group is covered by the ITIL licenses we currently have. However, in the list we received there are roles such as 'knowledge', 'knowled...
Resolved! OAuth 2.0 connection with Workday
Has anyone made an OAuth 2.0 connection to their Workday tenant? I am following the Workday HR spoke documentation in order to retrieve a RAAS report. I have the oauth_entity record created using the client id & client secret values provided by Wor...
How to create report on First call resolution
Hi,We are using ServiceNOW and we have now started with using Incident and incident task and we don´t know how we can create reports on "First call resolution" if we also have incident tasks. We have seen that we can use re-assignment count but how c...
Resolved! Demo data for ServiceNow modules on PDI
Dear all, Is it possible by any chance that we can get dumps of ServiceNow real-time data to be fetched into the respective tables? Load demo data helps, but not to the extent that you can do a full-fledged analysis. Creating manual data or even if i...
Resolved! Show short description and Number of Incident in the reference field in the form
Hi,I have two variables referencing to Incident and Change. We have to show short description and number in that.I have added: ref_auto_completer=AJAXTableCompleter,ref_ac_columns=number,short_description,ref_ac_columns_search=true in the reference q...
