Reporting and dashboard
I would like to understand if there is a way to find out the list of dashboards that contains a particular report. Ideally looking to understand where can we find a relationship between a dashboard and report.
Forum Posts
Resolved! View Latest Version in Knowledge V3
Hi!How can I reorder this version in knowledge? This causes my knowledge v3 to be unable to display the final version. I need a solution that can handle this problem.Thanks!
Resolved! Enable Versioning
Hello everyone!I have a question: why does this.isVersioningEnabled() return false? when I have configured it like this:
Asset records not getting updated via SCCM(MECM) . Help?
Hi, We're not seeing new workstation and server objects showing up in the CMDB. The MidServers are all up and running.There are two issues I see when I open the record? Any issue because of that? But there are very few records getting updated. Why ...
How to avoid duplicate records for Services and Offerings?
Hello,Our service portfolio owners are creating duplicate Services and service offerings.OOB I dont see any control on this. With same NAME, you can create multiple Business service records. Q1 - We are planning to 'NAME' field as unique in dictionar...
Resolved! Clean the demo and test data prior to Go Live
Hi everybodyI am hoping to find a clear procedure to remove any transnational data (so Incidents, Problems, Requests, Changes, Tasks...and I'm sure a number of others) from the instance.For example, when we are about to Go Live, how do I efficiently ...
Resolved! Send Email Through Flow Designer
Hi I want to send email through flow designer but I'm facing a issue. You know we use ${URI_REF} when we're sending Link to that record but same thing won't work for flow email body so i tried one community suggestion but couldn't achieve it.Please ...
Managing Groups Questions for HRSD - How to do this
Good day! How should this be implemented? What is a good way to help manage groups for non-IT users? A record producer with an approval flow? We could create a Record Producer Form for the Portal that has a flow behind it to get approval from the man...
Resolved! Need to add another field value to the kb_view UI page
I have a requirement that involves adding an additional field to the top section of the kb_view ui page. Currently the Article, Published and Last Modified fields are available on the page. I need to add a new field called Role, then query the Kn...
Transaction Log - How to discover the record that generated a specific transaction log entry?
Hello Community,I'm looking to the transaction log and I see some log entries from the agent workspace that have a high response time compared with the average (average is 2 seconds, I identified two with 13 seconds).When I open the transaction log e...
Can we discover an appliance which is hosted on Azure and doesn't have SSH enabled?
Hi All, I'm working in Discovering an appliance hosted on Azure and it doesn't have SSH enabled. It is accessible only through a portal and used by only one user. Can we discover that appliance using Azure Discovery?
NPS Survey attachment
Hello All Are you able to talk me through how to attach a Template to a Survey I am not seeing any options.
Best Practices around Log Shipping
Customer wants to export all critical logs to their SIEM primarily for Audit and retention. We have the following optionsw:Option 1 ) Export log tables on a daily basisThe concern is that since we are speaking huge volumes of data, this can have perf...
Resolved! When the navigation menu is pinned, where is that stored?
When we go to the new Next Experience UI for San Diego, we want to ensure all users have the Navigation Menu pinned by default. Where is this being stored?I tested with multiple browsers and I see it's stored server-side, but I can't find the table w...
Highlight VIP User on "SCTASK" for 'Requested ' and 'Requested For ' fields
How do I Highlight VIP Users on "SCTASK" for 'Requested ' and 'Requested For ' fields.