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‎07-20-2022 12:57 PM
In our DEV environment, San Diego Patch 4, I have created a flow in Flow Designer. Our client wants approvals from Senior Business Owner, Business Owner, Infrastructure Owner, and Development Owner, fields that are referenced on the cmdb_ci_service table through the "Approval and Ownership" related list.
I've got the approvals kicking off in parallel, as there's no need to run them in any sequence. What I've found, however, is that if any of these people are in the same GROUP, one approval from one of those people will then take the other approvals and mark them as "No longer required". I assume the logic is that if one group member approves, than other group members shouldn't have to. Our "group" structure, however, doesn't necessarily mean that these people are together, and communication is not guaranteed.
Is there a way to stop that logic, and force approvals from each person listed?
To further complicate the issue, however, I have also found that if the SAME person is listed in more than one of the fields (ie, they are both the Senior Business Owner and also the Business Owner), FLOW designer will "skip" one of the approvals, and only ask for one. THIS I'd like to keep.
Thanks in advance for any help you can provide.
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‎07-20-2022 01:40 PM
Hi,
Instead of generating multiple approvals, you should create only one approval, and add all the approvers there, and set the logic to "All users approve"

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‎07-20-2022 01:40 PM