In service Portal, how to redirect the search result to an external link or url instead of opening servicenow form

[anithanarayan]

Hi All,

The Service portal home page search takes us to "Faceted search" page.

There is a requirement to redirect the result to a weblink or url which is stored in the table for every search result.

Thanks in advance.

[Ishaan Shoor]

Hi ,

You can add a portal item "Link type" which redirects to a link which can be external or internal anything.

Hope this helps.

Regards,

Ishaan 

[Jamie Ang]

Hi. Can you elaborate on this please? How/Where do I set up this Link type? What should be written?

[anithanarayan]

Thanks so much for the response Ishaan...

What exactly I am looking for is, in the Service Portal Search results page (snapshot pasted below), I want results from a particular table to open to an external URL.

For example in the below - when I click on "Set Chrome as Default Browser", I want it to open the external url. 

I have created a custom table, where I have stored the name and the url.When I check the page is sp_search and widget is Faceted Search.

What and where the code changes need to be done - I need help.

Or if there is a simple solution for my requirement please.

Thanks in Advance.

Regards,

Anitha

[Ishaan Shoor]

Hi, 

I can understand what you're trying to do but this is not the best practice to do it this way.

Regards,
Ishaan