Embed Clickable Smiley/ emojis in Survey Notification
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02-14-2023 03:07 AM
Hi Team,
I have a requirement that whenever incident resolution email will be triggered then it will have a clickable emoji/ smiley in the body of notification.
Kindly, help me navigate how to achieve this.
Regards,
Manal
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02-14-2023 03:14 AM
Hi @Manal Aquil ,
There's a few ways you could approach this:
1) Have the smiley be hyperlinked to a mail-to template, paired with an inbound action to ingest the reply email, update the survey question and survey.
2) Have the smiley be hyperlinked to a processor page that takes URL parameters as an input and updates the survey question and survey. I would also suggest setting a redirect from this processor page back to the system.
You'll need image attachments of the smiley faces to hyperlink in the email.
Also, refer to this Article :
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02-14-2023 03:42 AM - edited 02-14-2023 06:50 AM
Thanks for responding.
But in the reference article code is not there or we we have any documentation w.r.t steps to achieve this?
Moreover can you please share more details in the steps mentioned by you.
