In the e-signature application, where is the actual typed, or drawn signature stored?

[Kristian Johns3]

When an e-signature template is created against a task type, a document associated with the e-signature template can allow an e-signature to be created against the task. In HR, it's a native feature. HR Tasks of type "e-signature" will create an e-signature acknowledgement record.

Question is, when the user signs the form, I can't find any evidence of what was typed or signed. Is the signature saved anywhere? It's not written to the pdf. It's not attached to the case. There's no evidence of what was typed or drawn in the esignature acknowledgement record. What's the point of allowing them to type or draw anything if there is no evidence that it was done? Why isn't it just a checkbox?

[Allen Andreas · Accepted solution]

Hi,

Sorry, you're kind of spit-balling a bunch of questions, so let me at least answer the foundational question about the way the e-signature works...

They are stored as "attachments" on the signature_image table. So that table will show you what record the signature was associated with and then have an attachment at the top with the contents of the drawn signature (for example).

You can type: signature_image.list and press enter in left-hand navigation to quickly jump there and pick a record to see what I'm talking about.

Please mark reply as Helpful/Correct, if applicable. Thanks!

[Kristian Johns3]

That clears it up. I should have seen it the first time.

[Kachu]

Hi Allen is there any possible way to add the signature on the document ?

[Allen Andreas]

Hi,

You can take the signature file and add it to the PDF, using the out of box API such as:

https://developer.servicenow.com/dev.do#!/reference/api/rome/server/sn_pdfgeneratorutils-namespace/P...

Please mark reply as Helpful, if applicable. Thanks!