Digital Signature in ServiceNow Portal for a CSM Module
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08-29-2024 07:23 AM
I am looking for a Digital signature functionality in ServiceNow Portal widget. Here is the requirement
1) User will login to ServiceNow. Landed in portal page
2) Select some products to buy
3) Before clicking on proceed to checkout / payment button (These buttons should be disabled till signature is completed), User should get a popup for signature in a predefined template as per the policy having a place holder to Sign
4) User will sign in the popup close the popup, then the proceed to checkout / payment page
4) Once the request is submitted it will create a CSM case / any ServiceNow record. The signed document should be attached to the record a s pdf.
Appreciate responses, if you come across this and the solution to implement this
Note : I have tried DocuSign integration, but that sends email to users for signature, we want the signature functionality in ServiceNow popup itself to save time for the users
Not Sure if eSignature functionality of HRSD can help here, As it is subscription based as part of HRSD
We have only CSM, IntegrtionHub subscription