Inbound Emails to assign user to guest if it is not from a trusted domain

[MichaelD2]

Hello all,

I am new to ServiceNow and I am taking over administration of our company's instance. Right now, there is no one internally anymore that originally set this up.

Currently, we are allowing any incoming domains to create a new user if one is not already made. With that said, this is what I would like to do:

- When a user emails in, if they are in the trusted domain list, I would like the user and caller to be assigned to their user.

- If they are not in the trusted domain list, I would like the user to be assigned to 'Guest' and the caller field to be filled in with their email address that they emailed in with.

I have been searching for the best way to do this, but I cannot get a clear answer on the best way. Any suggestions or tips would be greatly appreciated.

[Dr Atul G- LNG]

Hi @MichaelD2 

Greetings!!

If i am not wrong this functionality available OOTB. You can check the domain in email properties and there you will get option to create user.

Please mark this response as correct or helpful or the solution accepted if it assisted you with your question.

Regards
Atul G.
Learn N Grow With Atul G

[MichaelD2]

Thank you for the response!

From what I understand, if I set it up through email properties, it is going to automatically reject anything not in a trusted domain. Instead, I would like to assign a guest user to anything outside of those trusted domains, so the instance is not automatically making users, but also not rejecting everything.

[Dr Atul G- LNG]

Hi @MichaelD2 

Correct. 

Please mark my answer helpful or solution accepted if it serves the purpose.

Regards

Atul G