Incident Export to PDF not exporting all the fields on Service Portal.

[ads4]

Hello. 

The export as PDF Option doesn't export all the fields when i click on export as excel. The records are being shown on data table instance definiton widget

What is the reason behind this & how can this be fixed?

[Saurav11]

hello,

The PDF option exports all the fields PDF which are on the list view. Same applies with Native UI as well,

So if you want to export more fields you can add the fields on the list view.

Please mark answer correct/helpful based on Impact.

[ads4]

I have these fields on the list view 

And this what i get after exporting to PDF. Any idea why this is happening?

[Saurav11]

Hello,

Can you please check the view name on the URL 

Also check the view name on the page url where you are redirected when you click on export to pdf are they the same view name

Check if they are two different views

Please mark answer correct/helpful based on Impact.

[ads4]

Hey Saurav! Something weird is happening, so when i click export as Excel i'm getting all the fields exported so everything is working fine. But the issue is specifically with export as PDF option. 

I checked the URL and the view is 'sp' so it should've worked properly just like in case of excel. 

https://abcde.service-now.com/incident_list.do?PDF&sysparm_query=sys_domain%3Dd15af76f041a006ca6687f8e3ee459%5EORsys_domain%3Dadc02e8b0fa3007122abf8b1050e19%5Eresolved_atONLast%20month%40javascript%3Ags.beginningOfLastMonth()%40javascript%3Ags.endOfLastMonth()&sysparm_view=sp&sysparm_fields=company.parent,company,number,priority,state,opened_at,business_duration,resolved_at,location.u_customer_site_id,location,cmdb_ci.sys_class_name,cmdb_ci.serial_number,location.city,location.u_country,made_sla,short_description