I have a notification email script that works great in the Global application. I'm unable to get it in my custom application though. The email script adds and displays all variables from a record producer within a sent email. Below are things I have...
Is there any way to call the SLA and create task sla's. (or otherway). How to call the sla's in business rule.
We have an issue where we will have ELEVEN languages for end users (not ITIL users, who will use English), and possibly more languages in the future. The workable proposals by b-rad and Chuck to create a language version of each end-user email, a mat...
During the Jakarta upgrade, the CMDB table goes through a migration process that converts its hierarchy model from TPC, Table per Class, to TPP, Table per Partition. I looked @ https://community.servicenow.com/community?id=community_blog&sys_id=64bc6...
I discovered that when we have a published article and I set a Can Read User Criteria record on it and re-publish it, only the newly published version has the "Can Read" restriction. This seems very faulty to me. If a KB article is going to be locked...
Hi there,I am populating CMDB with vCenter data. I am using the Discovery probe 'Discover vCenter Details'.The discovery probe is successfully populating data into following CIs:DatacentersClustersESX ServersVM InstancesData StoresFoldersNetworksReso...
I am trying to configure a knowledge article to have all the links in the article open in a new window. Something changed recently in Chrome that is causing links in our Knowledge articles to open in a new tab instead of a new window which is why I'...
How to remove the delete button from the incident form? Please provide step by step instructions if possible. Thanks, Lisa
how to auto-populate user id with the business rule.please provide example script. Thankq
HI,Today we have some terminology within each article that needs to be changed.This text is in the actual body of the article.How can we perform a mass find and replace on the actual text (body) of the article without having to manually touch each on...
HiWe like to develop our own catalog variable type, but we don't find any information how to register such a new type.Is there a table where the code is stored?We would like to generate a selection tree for managing file system access based on a tabl...
Hello Everyone. I'm working on a project to implement SN (Jakarta); we've hit an issue that we cannot seem to be able to resolve. It relates to email links and SSO. - There are two SSOs setup - SSO1 for internal users and SSO2 for external users comi...
Large University500+ calls dailyCurrently on Dublin, upgrading to Fuji end or yearUsing the knowledge module Looking to implement Knowledge Centered SupportCurrently we are able to link Incident Resolution to Knowledge Articles, but only if the artic...
I have configured a notification in sc_req_item table and added watch_list in 'Users/Groups in fields'. When an record is inserted this notification should be triggered. But this is not working. It works if I add an extra field like opened_by in 'Use...
Hi All, I have configured a record producer with around 120+ variables. And only few fields are mandatory which are mapping directly to the incident. There are few Yes/No variables, and if the user selects Yes, there will be many multiple fields sh...
