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‎03-12-2026 09:54 PM
After upgrading from Zurich Patch 6 to Patch 7, the Incident form has suddenly become read-only for me. Is this expected behavior after the upgrade? If so, could you please advise on the recommended solution to resolve it?
Solved! Go to Solution.
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‎03-18-2026 08:41 AM
We noticed two ACLs on incident that were activated after Patch 7 that are inactive in our Prod instance. Here are their sys_id:
8b548287ffe47210549fffffffffff0a
9994c687ffe47210549fffffffffff30
Deactivating them worked for us
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‎04-21-2026 05:51 AM
for our instance, we have case raised with servicenow, then 2 ACLS were conflicting , basically they skipped during patch upgrade.
so we fixed it , then it resolved.
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‎04-22-2026 12:50 PM
My users are accustomed to modifying the Impact field, so I had to create a write access control on instance.impact for roles itil and service_desk.
You may need the same or something similar. NOW Support is responsive if you toggle the business-critical switch when opening a case.
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Monday
we have raised a case to SN, then we got to know that some of the ACL's were skipped during patch upgrade.
