incident form is readonly after zurich patch 7 upgrade
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3 weeks ago
After upgrading from Zurich Patch 6 to Patch 7, the Incident form has suddenly become read-only for me. Is this expected behavior after the upgrade? If so, could you please advise on the recommended solution to resolve it?
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3 weeks ago
Hi @garimakharb
No . its not expected behaviour. Check ACL on incident. something got changed.
Refer this docs:
1. Known error in Zurich patch 7:
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2831372
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3 weeks ago
Hi @garimakharb,
Whether it is a patch update or version update, there are no such changes to any form or table that could impact the work business. Check for the ACLs, any business rule or client script, or simply refresh the instance.
Don't worry, it will be resolved!!! 😉
If you find my answer useful, please mark it as Helpful and Correct. 😊
Regards,
Soham Tipnis
ServiceNow Developer || Technical Consultant
LinkedIn: www.linkedin.com/in/sohamtipnis10
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2 weeks ago
We noticed two ACLs on incident that were activated after Patch 7 that are inactive in our Prod instance. Here are their sys_id:
8b548287ffe47210549fffffffffff0a
9994c687ffe47210549fffffffffff30
Deactivating them worked for us
