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Incident not resolving

Soniya K
Tera Contributor

yesterday

During the incident, when trying to progress to the resolved state and saving the record, it automatically changes to the pending state. This issue only occurs for a specific user and only on the first attempt to resolve (In Progress → Resolved → auto-changes to Pending → then it's resolved). When the state is in progress towards resolving, it does not work. It's only occur in prod for that particular user

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Soniya K

13 hours ago

Hi @Soniya K 

Does this issue occur with all incidents where the user is working with only one instance and one user? Generally, this kind of issue is easier to investigate with better logs and a support case.”

 

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Dr. Atul G. - Learn N Grow Together
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