Integration between SOAR and ServiceNow

[Thereza Van der]

Good afternoon everyone 🙂

Please assist me in getting the following done, I am on Washington release of SNow:

We need to integrate with SOAR. They want to automatically create a service request in ServiceNow and in that request they want a text box in which they can copy all the necessary information in.

I created a service account. I am just not sure what extra roles are needed.

I created a catalog item for them (SOAR).

I created a REST API with two records (create request and retrieve request).

The request gets created successfully (REQ, RITM and SCTASK) but nothing is populated in the task. I want to use the description field as their string field so they can populate all the necessary information in there.

Or if there is a better way to do this, I would appreciate any assistance. I attach screenshots of everything I did.

Thanks for your assistance and for your patience with me every time 🙂

Regards

Thereza