Integration with ADP - Automatic Data Processing, Inc.

[doormold]

We are looking at Service-Now as a ITSM tool. Does anyone currently have Service-Now integrated with ADP (Automatic Data Processing, Inc.)? What was your experience? Pros/cons?

[chadcrawford]

Ha! We do the spreadsheet feed as well. It's mostly OK, but isn't "real-time" and is certainly clunky. We've also experienced a rare but wholly unnerving situation where ServiceNow literally assigns the wrong manager to a random user.

Apparently there's dedicated Identity Management solutions out there, but I feel like ServiceNow could do the job if just a few more pieces were in place.

[Katie A]

Hello,

We have the same requirements.

ADP supports web services.

Has anyone tried WebServices to achieve this integration?

https://developers.adp.com/api-explorer/resource/external-personal-contacts-v2/

ADP Employease Developer - ADP Employease Extend

[bjonesy]

Thanks for these links to ADP's REST API doc.   Would be very interested in seeing if anyone has been successful in integrating ADP with ServiceNow with REST as well.

[bhargav1232]

We are looking to integrate Service Now with ADP.   Any one has help on this.

[gcubed]

I built an ADPInterfaceHelper class to query ADP and Add/Update/Deactivate SN users.   We only pulled information from ADP using worker service.

Once you get your ADP API key (certificate -- which, I think, define what ADP services that are available and the permission for a given service) the basic flow is to:

Get a bearer Token ( token_type + ' ' + access_token) that will be used for (in our case) the get "ADP Get Workers" method.

The method limits to 50 records per request so you will need to implement a top, skip to get all the records.

The response payload pretty heavy and will require some logic to find the fields that one is interested in.

V/r,

Gene