is it possible to add a portal widget to the agent workspace and start using it?

[Vishal Jawalka1]

 I have a portal widget which was developed to see a few details. is it possible for me to add the same widget to the agent workspace landing page and view it on the homepage set up?

Please help.

[Maik Skoddow · Accepted solution]

Hi @Vishal Jawalkar 

Service Portal is based on a completely different technology than Agent Workspace.

Therefore it is not possible to add Service Portal widgets to Agent Workspace.

But you can add a Workspace Component with an IFRAME and within that IFRAME Service Portal Pages can be displayed. That is the way the Agent Workspace renders a Service Catalog.

Kind regards
Maik

[Sushma R1]

Unfortunately no Vishal 🙂

Iframes aren't good anymore and customers wont prefer iframes too 😞

Hit helpful or correct if it was 🙂

[Somu Sri Pavan]

Hi @Vishal Jawalkar 

You can add HTML on reports on landing page for redirection.
configure workspace -> Open UI builder, then select the default landing page and add 'Rick text' widget.

[RameshKumar30]

@visha , were you able to configure the portal widget to the agent workspace? , if you have achieved it, can you please provide the steps?

Thanks,