Hello talents,
Is it possible to build something like the 'condition' field type in Portal?
Something like this 🙂
Thank you so much!
yes
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Number: KB0687054
Description
Description
How to enable Edit Filters on list for end users in Service Portal?
Currently, end users are not able to edit the filters in Service Portal widgets. When the users expand the "My open incidents" widget, they get the default filter as -
All > Caller is User .or. Watch list CONTAINS ( User ) > Active = true.
But they do not have access to edit the filter instead they can edit the applied filter via the URL. How can we use to enable filter to perform condition builder?
Procedure
This is expected behavior in Service Portal widgets.
In Service Portal, "Data table from instance definition" widget to display the list of records.
The condition builder is only available for "Data Table from URL definition widget". The Data Table from URL definition widget displays the table you select from the list.
Refer:
Both "Data Table from URL definition widget" and "Data table from instance definition" embed the same widget "widget-data-table".
If you're using Data Table from Instance definition the filter has to be set in the widget instance options.
You can make it work by passing 'enable_filter' as true.
Applicable Versions
Any ServiceNow release with Service Portal (e.g Kingston at the time of publishing this article)
Additional Information
Refer some Community links:
I think you can,
There is a default widget called SN Desktop Filter
That is used by the widget id: widget-filter-breadcrumbs
That is used by the widget id: widget-data-table
You have to pass on the addition options json of Data table from instance definiton,
because it is not exposed on options schema, to edit by instance options modal
This is the result with enable_filter: true, we have the condition builder!
