Is it possible to have multiple Service Portal

[KeturP]

I'm fairly new to Service Portals.  I have a requirement to create a dashboard for each customer.  Each dashboard would contain that branding and color theme of customer.  In total there are about 10 customers.  I was wondering if such is possible using SPs?  If so what would be the proper method to create?

[Michael Jones - · Accepted solution]

Yes! You can have as many Service Portals as you'd like. You would create records for each one and customize as required - they would all inherit the base SP config to start. 

https://docs.servicenow.com/bundle/paris-servicenow-platform/page/build/service-portal/task/create-a...

You would need to define a "url suffix" that would be unique for each portal.

Redirecting users to a specific portal, based on some criteria can be challenging, but giving them a link directly would work, etc. 

Hope this helps!

If this was helpful or correct, please be kind and remember to click appropriately!

Michael Jones - Proud member of the CloudPires team!

[Anurag Tripathi]

Hi,

Yes, there can be multiple portals on one instance.

Mostly HR and IT portals are separate OOB.

-Anurag

[KeturP]

For each new portal created will I need to create separate pages (404 and login) pages?

[Michael Jones -]

You would not need to do so specifically, no. New portals will more or less inherit most things directly from the default sp. 

For example, in a PDI, just go to Portals, create a new record with the title new and suffix of new, and then go to /new and explore! It will pretty much act like the default portal without you doing a thing. 

Hope this helps!

If this was helpful or correct, please be kind and remember to click appropriately!

Michael Jones - Proud member of the CloudPires team!