Hi All, I want to know what is the difference between Script when checked "Run Script" true and "Transform Scripts" in Transform Map. We have a one "Type" field which is not available in file, because template of that file is fixed, and we are settin...
We have a requirement to send a generic response to inbound emails that do not have inbound email handling in place, which includes several tables. When creating an Inbound Email Action, I can only select one table, but what if you wanted to set one...
Hello, I need to hide certain fields on a parent incident only and am having lots of trouble doing this. I also need to change choice list on certain fields based on incident type selection (this is also only on the parent incident). Thanks!
When creating new fields on a table that extends the task table, typically it only takes a few seconds to add a field. For some reason, today, each new field is taking about 4 minutes and it runs a child process that seems to be making an update to ...
How to use business rule on service portal?
I am trying to integrate our Incident Management system with another application used by a vendor. My task is to pull service-tickets created in vendor's application, based on date-time range (start, end); and create corresponding records in our Inc...
Without changing the configuration to single currency, is it possible to change the default currency from USD to AED. I am looking at the contract module (ast_contract).
what are Text index, Database index ? How to create the both? difference?
Can we call Events from client side?
Hi All, I have an Ownership Group set up, and within the group do have knowledge_group_member which allow them to create or edit an article. My question is whether the OOB Knowledge - Approval Publish workflow did send out a notification once the ar...
What is the difference between MID Server Script Include and Normal Script Include? pros and cons please
We are currently re-deploying our Knowledge Management process using the Out-of-box Knowledge V3 with versioning. We have a requirement proposed that any ITIL user can start the Retire process on any article. The out-of-box process does not seem to ...
What can be the LDAP Active Directory integration with ServiceNow Interview Questions?
What is the weight field in email notifications?
What is snatching in ACLs? what are other pros and cons of ACLs? what are High Security Settings?