Is it possible to restore a favourite if an individual accidentally deletes one from their favorites list in UI16?

[Lisa F]

An agent has asked us if it is possible to restore a favourite if they accidentally delete one from their favourites list in Ui16, can anyone advise if there is way to do this? Or alternatively is there a way to have a prompt that confirm they want to remove a favourite from their list.

[shloke04 · Accepted solution]

HI @Lisa F 

Unfortunately, answer to this is a No. I will explain why I am saying this to back my answer.

1) When you hover on Delete symbol OOB ServiceNow gives you a message that this is for deleting a Favorite as shown below , which user need to be careful before doing it:

2) Other than this I do not see any other option to have a confirmation from user before deleting it.

3) Max what you can do here is abort deletion of favorites itself for everyone like if some one has created it and then they can never remove it which can be done using a Before Delete Business Rule on Bookmark Table. But I will not recommend this at all as the issue here is of more from a User training and carefulness.

Let me know if you still want to go with Option 3 to restrict users from deleting Bookmark at all can share a script which will work for you.

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke

[haninger_3]

These darned UI16 bookmarks sure are easy to delete!

Another option for admins is to find the lost bookmark in a different instance, export it to XML, and then "Import XML" on the affected instance.

1) On an unaffected instance, in the left nav filter, enter sys_ui_bookmark.filter

2) Filter the list by the User field. Optionally, filter the list further to narrow it down to just the missing record(s). e.g. Title - contains - My Missing Bookmark.

3) Right-click the header row, select Export, then XML. Save the file to your computer. (XML exports contain all of the data needed to restore a record from scratch)

4) On the affected instance, in the left nav filter, enter sys_ui_bookmark.list

5) Right-click the header row and select Import XML. Select the XML file you exported and the deleted bookmark(s) will be restored.