If you miss any content, please leave it as a comment and I will add it to this article.
| Table of Contents |
My library Knowledge Sources To Go is very popular, but it was intended mainly as a thematically grouped guide to standard sources and was provided by me as a PDF file. For certain topics, however, there is so much content that I can no longer include it in that document, as it cannot continue to grow forever.
For this reason, I have decided to handle such topics in individual community articles like this one instead.
What are releases in ServiceNow?
Versions of ServiceNow stretch back over two decades, when the company (which had recently changed its name from Glidesoft) rolled out a version labeled ‘Summer 2007’. What followed was a periodic release schedule, which saw the release of up to three different versions of ServiceNow each year. At this point, between 2007 and 2011, ServiceNow releases had not yet adopted a city-based naming scheme and were instead named after the seasons (later months) in which they were released. After October 2011, the naming convention of ServiceNow versions changed to follow a different pattern. The new approach sees each edition receive its designation based on a city and following alphabetical order. The first world city to be honored was Aspen in 2012 with Berlin following.
Washingtons's release at a glance
We created this upgrade kit to make it easy for you to learn about the exciting new features in the current release. Here’s what’s included:
- A ready-to-use presentation that will give you and your team an overview of the latest innovations
- A playlist of links and demos to help you get up to speed fast
- A complete list of resources to ensure a seamless upgrade experience
Entry point to the official release notes documentation
Cumulative release notes summary on features that were removed from Quebec features and products
That page lists new plugins in the Washington release and existing plugins that were deprecated, planned for deprecation, renamed, or changed in some way
What's new in the Washington Release for
Articles & Blog Posts
2024-02-08 by @Chuck Tomasi
GraphQL Explorer in Washington D.C.
GraphQL Explorer is an integrated GraphQL testing tool. The advantage to having it built in is you can test faster and quicker without having to install additional packages and maintain credentials as you test.
2024-02-08 by @Chuck Tomasi
Remote Tables Flow Trigger in Washington D.C.
In Washington D.C. we've introduced a way to trigger the data refresh from a Flow Designer flow. This brings several benefits:
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Faster building and maintenance for experienced developers.
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Enables low-coders to build and maintain Remote Tables.
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Reusable actions, subflows, and flows.
2024-02-22 by SN-Nerd
Exploring ATF Support for Configurable Workspaces in Washington DC Release
In this article, you will learn how ATF support for configurable workspace support stacks up, and how I used my automated testing tool Regress to validate this in patch 0.
2024-03-11 by @AJ-TechTrek
CMDB highlights for the Washington DC release
2024-03-11 by @JagjeetSingh
Playbooks for portals || Washington DC || Take end users through a playbook experience from portal
The Washington DC release has a lot of new features. One of my favorites is 'Playbooks For Portals.'
2024-03-11 by @Chuck Tomasi
API keys are easy to use - they are just an HTTP header or query parameter. Until now API keys could be used with outbound REST requests. However, with the Washington D.C. release we've introduced the ability to create API keys for inbound REST requests! Now you can create keys and easily control who has access to what APIs.
2024-03-15 by @laurenmcmanamon
Washington D.C.'s Changes "Under the Hood"
In TechNow, we talked a lot about the new feature enhancements made in the Washington D.C. Release. However, with only 60 minutes, some things were nixed for time. One concept left on the cutting room floor was that of platform improvements made on the back end. While it comes with no new button or designer or experience, these changes will greatly impact your experience as a ServiceNow developer, so let me give you the rundown.
2024-03-15 by ServiceNow
ServiceNow, the leading digital workflow company making the world work better for everyone, today furthered its generative AI (GenAI) leadership with new capabilities in its Washington, D.C. platform release. The new features enhance the Now Assist GenAI experiences, which offer responsible, intelligent automation embedded into the ServiceNow platform. Available today, Now Assist for IT Operations Management (ITOM) AIOps, Now Assist in Virtual Agent enhancements, and ServiceNow Impact AI Accelerators extend ServiceNow’s innovation in AI and help boost productivity and accelerate value from AI investments.
2024-04-03 by Prasanth Tammisetti
Great news: ServiceNow’s latest Washington DC General Availability release is officially live. As usual, the upgrade is packed with so many goodies that it might be overwhelming to even start scrolling. That’s why we are here to give you a sneak peek at some of the coolest additions handpicked by Unifii’s experts and how you can leverage them fully.
Videos & Podcasts
2024-02-07 by ServiceNow Community
Tips and Tricks for a Successful Upgrade to the Now Platform Washington release
Don't get behind on ServiceNow releases! Learn how to prepare properly for upgrades and how to make them run smoothly.
2024-02-07 by @Chuck Tomasi
Washington D.C. with the Developer Advocates
Washington D.C. is available in Early Access so get your personal developer instance upgraded and start exploring because in this episode, we're going to share our top 5 favorites from our latest release.
2024-02-08 by ServiceNow Dev Program
Welcome To The Future:The ServiceNow Washington D.C. Release
ServiceNow is excited to announce the launch of Washington D.C., our latest software version. Join us and be among the first to see the new features and improvements in the ServiceNow Platform, App Engine, and Automation Engine.
2024-02-13 by ServiceNow Dev Program
What's New in Robotic Process Automation🤖(RPA) in Washington DC?
Let's talk about new features of Robotic Process Automation(RPA) that came in the Washington DC release.
2024-02-13 by ServiceNow Dev Program
What's New in Flow Designer in Washington DC?
Let's talk about new features of Flow Designer that came in the Washington DC release.
2024-02-16 by ServiceNow Community
What's new in Washington DC for Knowledge Management
In this session, we'll cover the Washington DC enhancements for Knowledge Management, primarily focusing on the upcoming Knowledge V3 home page deprecation.
2024-02-16 by ServiceNow Community
What's new for Process Mining in the Washington D.C. release
In this installment of the Process Mining Academy we review the Process Mining enhancements in the Washington D.C. release.
2024-02-20 by ServiceNow Dev Program
Clone Admin Console (We love a good UI!)
Are you a ServiceNow developer struggling to keep track of your instance clones? The new Clone Admin Console in the Washington release streamlines the entire cloning process with a modern user interface, helpful guidance, and a host of new features.
2024-02-21 by @Chuck Tomasi
SDK in Washington D.C. with Jay Couture and Patrick Wilson
We talk a lot about low-code tools. Now there's something for pro-coders to get excited about. Today's guests give us more info on what that is.
2024-02-22 by ServiceNow Community
What's New in Washington "Platform Analytics"
This session offered a comprehensive overview, including live demos, to showcase the new features and improvements that came with the Washington release. It was a great opportunity to gain insights and prepare yourself for the next advancements in your ServiceNow experience.
2024-02-27 by ServiceNow Dev Program
In this video, we will learn about Washington's Platform SDK.
2024-03-01 by ServiceNow Dev Program
Workflow Studio & Flow Designer
2024-03-15 by ServiceNow Dev Program
Generative AI in Washington DC
In this episode, hosts Earl, Victor, and Chuck discuss showcasing generative AI content tailored to Washington DC and its use in ServiceNow. They express excitement about its potential, planning to demonstrate tools and features in upcoming months. They also talk about using Virtual Agent Designer's generative AI and Live Language model for faster topic creation.
2024-03-20 by ServiceNow Community
The Now Platform Washington D.C. Release Full Keynote
Tune in to this video to watch a live recording of our Washington DC launch event. Hosted by developer advocates Chuck Tomasi and Lauren McManamon, this dynamic event celebrates the over 150 innovations in the Now Platform Washington release. See in-depth demos on new products and capabilities such as Now Assist for IT Operations Management, Workflow Studio, the new Platform Analytics experience, and Sales and Order Management. And finally, watch a lively discussion with ServiceNow Community MVPs as they talk about their career journeys and some of their favorite platform innovations.
2024-03-21 by ServiceNow Community
What's new in Washington DC for Document Intelligence
In this session, we’ll explore the new capabilities of Document Intelligence in Washington DC such as Draw Tool, for agents to extract tables faster. We’ll review the new page range filter capability and how to manage blank pages in Document Classifier.
2024-03-21 by ServiceNow Community
What's new in the Washington DC release: ITOM Visibility
If you are interested in learning about what's new this release for ServiceNow's IT Operations Management for Visibility, DEX, and Cloud Accelerate, then this event is for you! Hear directly from product management about new features and enhancements.
2024-03-26 by ServiceNow Community
What's new in the Washington DC release: ITSM
The ServiceNow Platform Washington DC is here! Tune in to this webinar to learn how you can take advantage of the exciting innovations for ITSM. Get an overview of the new features, see a demo on how to implement, and get your questions answered.
2024-03-26 by ServiceNow Community
What's new in the Washington DC release: Customer Service Management CSM
oin this webinar to dive into the latest innovations for Customer Service Management (CSM) in the Washington DC release across customer engagement, agent experience, and customer operations.
2024-03-28 by ServiceNow Community
What's new for Workflow Automation in the Washington DC Release
In this academy session, our Product Owners for Flows, Decision Tables, and Playbooks will showcase the innovations delivered for Workflow Automation! Join me, Jingfei Chen, Julia Perlis, and Jason Lefever to learn what's new in the Washington DC release.
2024-03-29 by ServiceNow Community
What's new in the Washington DC release: Employee Center
The ServiceNow Platform Washington DC release brings with it exciting new features for Employee Center like Integrated Experience and Service Feedback, Dotted line relationships and Enterprise Video Communications with Vbrick integration and more! Come join us for this interactive session with live demo to learn what new features and enhancements have been released for Employee Center as part of the Washington DC release.
2024-03-29 by Plat4mation
ServiceNow Washington DC Release Unpacked
In just 45 mins, we'll get you up to date and give you additional tips on leveraging these shiny new platform capabilities. And of course, we'll wrap things up with a fun Q&A session.
2024-04-02 by ServiceNow Community
What's new in the Washington DC release: Field Service Management
Join ServiceNow product leaders to learn about the latest innovations delivered in the Washington DC release for Field Service Management (FSM). New capabilities include the launch of Now Assist for Field Service Management, and additional capabilities fueled by intelligence, such as parts suggestions for work orders. Additional launched features enable the support of linear assets, site location maps on mobile for technicians, and better collaboration during operations with the integration of Microsoft Teams® in Dispatcher Workspace. The release also introduces Field Service Marketplace, an innovative new application available in Field Service Management, designed to transform collaboration with contractors.
2024-04-03 by ServiceNow Community
What's new in the Washington DC release: Telecom
Tune into this webinar to hear about the latest and greatest innovations for ServiceNow Telecom. Experts will be live to demo the new features for Telecom products, TNI, TSM and SOMT (previously known as OMT).
2024-04-04 by ServiceNow Community
What's New in Washington D.C. for Experiences
Join us for a first look at what's coming in Washington DC for Experiences! Now including Agent Chat, Sidebar, AWA, Next Experience and Theme Builder!
2024-04-04 by ServiceNow Community
What's New in Washington D.C. for UI Builder and Workspaces
Join us for a first look at what's coming in Vancouver for UI Builder and Workspaces!
2024-04-04 by ServiceNow Community
What's new in the Washington DC release: Legal Service Delivery
If you are looking to learn more about what’s new in ServiceNow's Washington Legal Service Delivery release, this session is for you! This webinar will highlight new and exciting innovations such as our new Contract Management Pro product, Intellectual Property workflow, and legal ecosystem integration.
2024-04-17 by ServiceNow Community
Champion your upgrade to the Now Platform Washington release
Join us for an enlightening webinar as we delve into the realm of upgrading, uncovering strategies to sidestep common pitfalls. From meticulous preparation to seamless scheduling and vigilant monitoring, we'll equip you with the knowledge and tools you need for a smooth transition.
Troubleshooting
Known Error Portal
