If you miss any content, please leave it as a comment and I will add it to this article.
| Table of Contents |
My library Knowledge Sources To Go is very popular, but it was intended mainly as a thematically grouped guide to standard sources and was provided by me as a PDF file. For certain topics, however, there is so much content that I can no longer include it in that document, as it cannot continue to grow forever.
For this reason, I have decided to handle such topics in individual community articles like this one instead.
What are releases in ServiceNow?
Versions of ServiceNow stretch back over two decades, when the company (which had recently changed its name from Glidesoft) rolled out a version labeled ‘Summer 2007’. What followed was a periodic release schedule, which saw the release of up to three different versions of ServiceNow each year. At this point, between 2007 and 2011, ServiceNow releases had not yet adopted a city-based naming scheme and were instead named after the seasons (later months) in which they were released. After October 2011, the naming convention of ServiceNow versions changed to follow a different pattern. The new approach sees each edition receive its designation based on a city and following alphabetical order. The first world city to be honored was Aspen in 2012 with Berlin following.
Utah's release at a glance
New innovations in the Utah release arm organizations with tools to protect the future of business and improve the ways they serve their teams, customers, and partners. With the intelligent Now Platform, businesses no longer have to choose between driving growth and reducing costs. They can do both: grow the top line and protect the bottom line.
We created this upgrade kit to make it easy for you to learn about the exciting new features in the current release. Here’s what’s included:
- A ready-to-use presentation that will give you and your team an overview of the latest innovations
- A playlist of links and demos to help you get up to speed fast
- A complete list of resources to ensure a seamless upgrade experience
Overview & Summary
Check out these new blogs from subject-matter experts to learn more. Be sure to bookmark this post, so when new blogs and events are added, you will be notified.
Entry point to the official release notes documentation
Cumulative release notes summary on features that were removed from Quebec features and products
That page lists new plugins in the Tokyo release and existing plugins that were deprecated, planned for deprecation, renamed, or changed in some way
What's new in the Utah release for
- Automation Engine
- Customer Service Management
- GRC and IRM
- HRSD
- IT Asset Management
- ITOM
- ITOM Health
- ITOM Visibility
- ITSM and DevOps
- Process Optimization
- Service Portals
- Technology
- Telecommunication
- Workplace Service Delivery
Articles & Blog Posts
2023-02-07 by @Ashley Snyder
What's new in Utah for Next Experience
It's release time again and we've introduced a lot of great features for Next Experience! Some features are included with the family release, and some are introduced via the ServiceNow Store. We'll have academy sessions, deep dives, and more information on the topics the closer we get to GA. For now here's an overview of what can be expected.
2023-02-14 by @dangrady510
What's new in Utah for in-platform process mining (Process Optimization)
We’ve made several enhancements in the Utah release in support of that mission, let’s look at them.
2023-02-16 by @Lauren McManamo
What's new in Flow Designer for Utah
Over the course of it’s last ten version upgrades, Flow Designer has blossomed and matured into the automation powerhouse it is today. Even with the great strides that have already been made, Utah welcomes additional, novel functionality into Flow Designer that deserves a spotlight.
2023-02-21 by devoteam
5 things you need to know about ServiceNow Utah release for Creator Workflows
Thanks to the newest ServiceNow release – Utah, scaling citizen development is even easier than it was before. You can see that the main focus is on streamlining app development and giving prescriptive guidance in creating low-code applications. Let’s have a closer look at the key updates below.
2023-02-23 by @Pranav Bhagat
Exploring ServiceNow RPA for beginners and Utah's latest updates
If your organization is seeking to enhance process efficiency and accelerate workflows, you might want to consider integrating ServiceNow’s Robotic Process Automation (RPA) solution. This blog post will provide insights on how to begin with ServiceNow’s RPA offering.
2023-02-24 by Michael Moch
All You Need To Know About ServiceNow UTAH Release
ServiceNow is all set for its UTAH Release, bringing the latest features and tools for developers worldwide. The General Availability (GA) release date for ServiceNow UTAH is March 22nd, 2023.
Videos & Podcasts
2023-02-07 by ServiceNow Community
ServiceNow Utah Release is here and thus Creator Toolbox returns with a new season of content! This week is Next Experience's Theme Builder!
2023-02-08 by Chuck Tomasi
Join the four Developer Advocates as we go around the table and share what we're most excited about in Utah.
2023-02-10 by ServiceNow Community
Utah features developers and admins care about
Join us as we share as many new and updated dev and admin features as we can fit in an hour. Our speakers will discuss:
- Developing and maintaining applications quicker and easier
- Driving improved visibility to your application development lifecycle
- Delivering even more amazing end user experiences
2023-02-17 by ServiceNow Community
UI Builder and Next Experience in Utah
2023-02-21, by ServiceNow Dev Program
Getting started with Robotic Process Automation (RPA)
In this session we will cover some of the basics of Robotic Process Automation.
2023-02-24, by ServiceNow Community
Process Optimization - What's new in the Utah release?
In this installment of the Process Optimization Academy we focus on the enhancements made to Process Optimization in the ServiceNow Utah release. Highlights include project level dashboards, histogram improvements, "Activity of Interest" for more robust finding definitions, enhanced transition filtering criteria, coverage for Field Service Management and more.
2023-02-24, by ServiceNow Community
Next Experience Academy: What's New in Utah?
In this session we'll be covering new features for Next Experience and UI Builder such as Favorites Grouping, Multi-menu filtering, In Product notifications, Dark mode, Experience view, Component duplication, and more!
2023-02-25 by ServiceNow Community
What's new in Utah for CMDB, CSDM and Service Graph Connectors
We present an overview of what's new in the ServiceNow CMDB, CSDM and Service Graph Connectors for our Utah family release and Q1 store releases.
2023-02-28 by ServiceNow Dev Program
ServiceNow Utah Release is here and this week is Utah updates for Table Builder!
2023-02-28 by LernIT
ServiceNow UTAH Release || New Features || Next Experience | App Engine | Flow Designer | Automation
ServiceNow Utah Release Highlights
Series of small videos about the highlights of the Utah release
2023-03-09 by ServiceNow Community
What's New in Utah for Platform Analytics
In this Platform Analytics Academy session we discussed and demoed new Platform Analytics features in the Utah release. This session had some really great content and very engaging Q&A
2023-03-13 by ServiceNow Community
What's New in Security Operations in the Utah Release
In this video, we will look at an exciting new feature designed especially with Tier 1 and 2 Security Analysts in mind, the Security Incident Response Workspace. We will also take a look at updates to the Vulnerability Manager Workspace, which now offers a more holistic look at your organization's attack surface.
2023-03-15 by Justin Meadows
Catalog Builder in ServiceNow's Utah Release
Catalog Builder got the Next Experience look and feel in the Utah release. While functionally not much changed aside from a few enhancements, it's always a good idea to revisit how helpful Catalog Builder can be in building our your Service Catalog. In this video I show the new experience and walk through the basics of how Catalog Builder works for someone who has been granted permission to create and edit catalog items in ServiceNow.
2023-03-17 by TechnoMonk
ServiceNow Utah Release: Unveiling the Latest ServiceNow Features for Your Next Experience
2023-03-22 by Chuck Tomasi
Utah Mobile Features with Inbal Litvin
Our modern mobile developer experience has been around since our Madrid release in early 2019. It's now 2023 and the Utah release – and we continue to make the developer and admin experience better, which ultimate results in a better user experience and adoption. Our guest today spotlights some of the new features in the our latest release.
2023-03-22 by ServiceNow Community
Technology Workflows Utah Updates
Videos series about different topics and their updates in the Utah release
2023-03-23 by ServiceNow Community
2023-03-23 by Plat4mation
Hidden gems of the ServiceNow Utah release
Our experts have done the digging for you and have uncovered multiple hidden gems that were tucked away in the new ServiceNow Utah release. Will you go treasure hunting with us?!
2023-03-24 by ServiceNow Community
What's new in Utah for AI Search
Join our experts Gerard Dwan and Shamus Mulhall for a walkthrough of the new features of AI Search in Utah.
2023-03-24 by ServiceNow Community
What's New in the Utah release for Conversational Interfaces
Join Victor Chen, Samyuktha Reddy, and Eliza Orchard as we explore the new Utah release for Conversational Interfaces. See demos of features for Virtual Agent, Agent Chat, Sidebar, and more.
2023-03-28 by ServiceNow Dev Program
Utah Flow Designer Enhancements
Time for the semi-annual speed round of Flow Designer enhancements! What does the new Utah release provide?
2023-04-03 by ServiceNow Community
What’s new in the Utah Release for CSM
Join Customer Service Management (CSM) product managers, Harriet Franklin, Andre Ramsarran and Krupa Singampalli for this live webinar to learn about the latest innovations, see short demos, and get your questions answered.
2023-04-03 by ServiceNow Community
What’s new in the Utah Release for FSM
The latest innovations in Utah help elevate experiences and lower expenses by delivering enterprise-grade field service management that continues to improve team and individual efficiency gains. Topics covered include Equipment Scheduling, Task Bundling, Process Optimization, and Workforce Optimization.
Join Field Service Management (FSM) product management director, Rob Schaefer for this live webinar to learn about the latest innovations, see short demos, and get your questions answered.
2023-04-04 by ServiceNow Community
New for the Now Platform in the Utah Release
Watch this session to learn about what’s new for the Now Platform in the Utah release. Product Success Managers Jon Lind and Jarod Mundt take us through the new and improved capabilities in Workflow Automation, Platform Security, Administration, Knowledge Management, and more.
2023-04-06 by ServiceNow Community
What’s new in Utah for Document Intelligence
Admin Home, Table and Checkbox extraction: a lot of exciting updates are coming for Document Intelligence in Utah!
2023-04-12 by ServiceNow Community
What's new in the Utah release for ITAM and EAM
ServiceNow asset management solutions help our customers optimize their asset investments across software, hardware, cloud, and the enterprise with advanced workflows that drive outcomes at all stages of the asset lifecycle. In this webinar, get to know some of the key innovations in the Utah release for IT Asset Management (ITAM) and Enterprise Asset Management (EAM) that can help you reduce costs, mitigate risk, and align asset investments to strategic goals. You’ll be joined by a panel of ServiceNow’s asset management product experts for a live Q&A session.
2023-04-12 by ServiceNow Community
ServiceNow Mobile Platform - Utah Overview
David Ha, Senior Product Manager, walks through a recap of the exciting additions just made in the Utah release of ServiceNow's mobile apps and platform including:
- Online to offline mode transitions
- Next experience for mobile
- Multi-instance switching
- Mobile App Builder updates, an all-in-one developer tool to configure and build ServiceNow mobile apps - faster and more intuitively
- Mobile Card Builder updates, a citizen developer tool to create or modify cards and templates using a graphical interface
- Deep Linking enhancements, allowing ServiceNow links to be opened natively—and with the ability to drive users to specific screens
Troubleshooting
