Is it possible to send out going mails with different domain id's?

[servicenow25]

Is it possible to send out going mails with different domain id's?

[Chandra Sekhar6 · Accepted solution]

Hello,

Multiple Incoming mails can be there but to my understanding only one outgoing mail id is possible.

[Nishu Saini]

Hi.. When you are saying different domain ..what is exact usecase . Do we have that user in servicenow with that perticular email and domain?

[Praveen Mariapp]

We have similar requirement. As we are aware, when the outgoing emails are sent from ServiceNow, the from address would be <instancename>@service-now.com. However, the requirement is that we need the emails to be showing as abc@company.com. This is an example. It is not about the Display name but the SMTP of the from address should be showing as abc@company.com. Is it possible?

If possible, will there be any other impact in areas like inbound emails to ServiceNow: watermark, approval via email, reply emails going in to tickets, flow actions based on inbound emails, etc. Any help would be highly appreciated, thanks in advance.