Hi @Erik24 ,
you will have to create a custom action which when clicked create an entry on a bookmarks table for given user. OOTB its not avaiable.
Hi Erik24,
I know I am a little late to answer, but I had similar requirement recently, hence had a chance to look into this.
The below is what worked:
1. Go to Knowledge > Administration > Knowledge Base from the left navigation.
2. Open the knowledge base you want to favorite.
3. Click on the "View Knowledge Base" related link on the Knowledge base form.
4. You will be redirected to the knowledge base in homepage view - Copy the URL from the browser.
It will be in the format of (this one is the OOB IT Knowledge base as an example for reference)
https://your-instance-name.service-now.com/now/nav/ui/classic/params/target/%24knowledge.do%3Fbrowse...
Now you can use this URL to either create a Favorite or create a module as needed.
To create a Favorite - we can do this from the backend 'sys_ui_bookmark' table as below by selecting the user to whom the favorite should be created, the Title to show and the paste the URL copied from step4 above into the URL field as below, also specify the order.
Make sure to select the UI Type as All or Polaris depending on the use case, leaving it none did not work.
You can also create a left navigation module similarly by creating a module of type URL from Arguments and use the same URL from step4.
I hope this helps you Erik24, and anyone else in the future with similar requirements.
Forgot to mention, sometime it takes a while for the cache to catchup with favorites. But it should show up in the favorites section eventually. If not try creating the bookmark record again by deleting the old one.
