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05-30-2023 09:03 PM
Good afternoon. Are there any ServiceNow best practices on deleting RITM/INC records? These type of tickets have a lot of relationships with other tables so we want to make sure that there won't be any issues in our instances.
Thank you!
05-30-2023 11:11 PM
@Keith Gonzales You can use data achieving instead of deleting the records.
Ref doc: https://docs.servicenow.com/en-US/bundle/utah-platform-administration/page/administer/database-rotat...
Please mark as correct answer if this solves your issue.
