Is it safe to delete RITM records?

Keith Gonzales
Kilo Sage

‎05-30-2023 09:03 PM

Good afternoon. Are there any ServiceNow best practices on deleting RITM/INC records? These type of tickets have a lot of relationships with other tables so we want to make sure that there won't be any issues in our instances.

 

Thank you!

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jaheerhattiwale
Mega Sage

‎05-30-2023 11:11 PM

@Keith Gonzales You can use data achieving instead of deleting the records.

 

Ref doc: https://docs.servicenow.com/en-US/bundle/utah-platform-administration/page/administer/database-rotat...

 

Please mark as correct answer if this solves your issue. 

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