Is it safe to delete RITM records?

[Keith Gonzales]

Good afternoon. Are there any ServiceNow best practices on deleting RITM/INC records? These type of tickets have a lot of relationships with other tables so we want to make sure that there won't be any issues in our instances.

Thank you!

[jaheerhattiwale]

@Keith Gonzales You can use data achieving instead of deleting the records.

Ref doc: https://docs.servicenow.com/en-US/bundle/utah-platform-administration/page/administer/database-rotat...

Please mark as correct answer if this solves your issue.