Is there a proper way to check the usage of Agent workspace and Now mobile app?

[Suggy]

I want to know how many users are using Now mobile app and agent workspace. Is there an easy and proper way to check this?

[SumanthDosapati]

Hi,

From your left navigator,

For Mobile App usage :

Navigate to User Experience Analytics > Dashboard 

You can find all the reports and details there.

For Agent workspace :

Navigate to ua_app_usage.LIST

Filter with Application name = Agent Workspace

Mark as correct and helpful if it solved your query.

Regards,

Sumanth

[Suggy · Accepted solution]

Hi @Sumanth Dosapati I just opened Agent workspace, updated an Incident. Then checked ua_app_usage.LIST, but no entries were created against my name. 

Is there any filter criteria to have entries created in that table?

[SumanthDosapati]

Hi,

It shows data for each accural period.

If you look into that table records, accural period looks like per month.

This link might also help you.

Mark as correct and helpful if it solved your query.

Regards,

Sumanth

[Suggy]

Thanks @Sumanth Dosapati