Hi Evren,
I have adjusted the business rule and this is working for me with the default Matching rules:
(function executeRule(current, previous /*null when async*/) {
if (current.skip_auto_assign)
return; // assignment will be done via other means than this BR (e.g., workflow, manual)
// see "Matching Rules" menu item / module to configure assignment rules
var matchingRuleProcessor = new global.MatchingRuleProcessor();
var agents = matchingRuleProcessor.processAndGetCandidates(current, '2' ,'' ,'' ,true);
if (agents && agents.length > 0) {
current.assigned_to = agents[0];
if (agents[0]==current.opened_by && agents[1]){
current.assigned_to = agents[1];
}
else{
current.assigned_to = agents[0];
}
gs.addInfoMessage(gs.getMessage('{0} was assigned to {1}.', [current.number, current.getDisplayValue('assigned_to')]));
} else
gs.addInfoMessage(gs.getMessage('No agents meet the auto-assignment criteria for {0}', current.number));
})(current, previous);
Can you try one last time? It is looking at the opened by, if that is the Agent it was initially assigning, it will assign to the 2nd result if we have it, that is what you want right?
As a fallback, if no secondary agent is found, it will use the default assignment and assign that agent.
