Is there any way to move images/icon of service catalog from instance to another ?

shrija10
Kilo Contributor

‎07-28-2016 01:34 AM

Hi,

I tried moving images of my catalog item from one instance to another using update set but its not working. I checked admin override of ACL with function "getSCAttachmentReadAnswer" and I was able to see it in sys_attachment table. Somehow I captured it also in update set(by selecting items in sys_attachment table and selected Create application file) but after committing update set in my test instance , it says file is empty.

Attached screenshot how it empty file got added in my catalog.

find_real_file.png

Can anyone help me out how we can move images and icon of catalog item from one instance to another as I have more that 175 catalogs which needs to be moved to another instance??

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shrija10
Kilo Contributor
In response to Ajai S Nair

‎07-28-2016 04:49 AM

Hi Ajai,



Thanks for your response. But I already tried these links but no luck.


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kimf
Kilo Contributor

‎08-04-2016 08:31 AM

I have the same issue, right down to the blank imported images (catalog and knowledge articles). When cloning, SN suggested unchecking the "Exclude large attachment data" checkbox in order to have images move as well, but cloning isn't an option in our case. Did you ever figure out what was going on? I'm hoping our open ticket with ServiceNow can give us a little help...


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rev3
Mega Expert
In response to kimf

‎11-08-2016 07:38 AM

Hello Kimf,



Were you able to get an answer for this?



Thank You


Rev


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