Issue with email approvals not working in Service Now

Rekha9
Tera Contributor

‎03-08-2022 01:44 PM

Issue with email approvals not working in Service Now

 

We recently discovered an critical issue that we may need your help with.  When a user requests something their Manager gets the email to approve, but if they try to approve via email the approval never happens.  S-Now shows the approval email received but never actually approves the task. 


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Muhammad Khan
Mega Sage
Mega Sage

‎03-08-2022 01:55 PM

Hi Rekha,

 

There might be some problem with the Inbound Action which is getting executed to update the approval status. I would suggest you to check your inbound action.

 

Hopefully this will help you find the problem.

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Dan Shores
Mega Expert

‎03-08-2022 02:03 PM

When you look at the inbound email it should list scripts that were run/skipped. In that past that has helped me understand why things didn't run as expected.

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