During the Jakarta upgrade, the CMDB table goes through a migration process that converts its hierarchy model from TPC, Table per Class, to TPP, Table per Partition. I looked @ https://community.servicenow.com/community?id=community_blog&sys_id=64bc6...
I discovered that when we have a published article and I set a Can Read User Criteria record on it and re-publish it, only the newly published version has the "Can Read" restriction. This seems very faulty to me. If a KB article is going to be locked...
Hi there,I am populating CMDB with vCenter data. I am using the Discovery probe 'Discover vCenter Details'.The discovery probe is successfully populating data into following CIs:DatacentersClustersESX ServersVM InstancesData StoresFoldersNetworksReso...
I am trying to configure a knowledge article to have all the links in the article open in a new window. Something changed recently in Chrome that is causing links in our Knowledge articles to open in a new tab instead of a new window which is why I'...
How to remove the delete button from the incident form? Please provide step by step instructions if possible. Thanks, Lisa
how to auto-populate user id with the business rule.please provide example script. Thankq
HI,Today we have some terminology within each article that needs to be changed.This text is in the actual body of the article.How can we perform a mass find and replace on the actual text (body) of the article without having to manually touch each on...
HiWe like to develop our own catalog variable type, but we don't find any information how to register such a new type.Is there a table where the code is stored?We would like to generate a selection tree for managing file system access based on a tabl...
Hello Everyone. I'm working on a project to implement SN (Jakarta); we've hit an issue that we cannot seem to be able to resolve. It relates to email links and SSO. - There are two SSOs setup - SSO1 for internal users and SSO2 for external users comi...
Large University500+ calls dailyCurrently on Dublin, upgrading to Fuji end or yearUsing the knowledge module Looking to implement Knowledge Centered SupportCurrently we are able to link Incident Resolution to Knowledge Articles, but only if the artic...
I have configured a notification in sc_req_item table and added watch_list in 'Users/Groups in fields'. When an record is inserted this notification should be triggered. But this is not working. It works if I add an extra field like opened_by in 'Use...
Hi All, I have configured a record producer with around 120+ variables. And only few fields are mandatory which are mapping directly to the incident. There are few Yes/No variables, and if the user selects Yes, there will be many multiple fields sh...
I have a text field of string type. I am trying to increase its width to 300px using onLoad client script. But, its not working. I tried it in field style option as well but didn't work either. g_form.getControl('email_address').style.width = '300px'...
Hi, For some reason, the Run Trigger Option is Missing in Flow Designer of My Kingston PDI when I create any new Flows. It appears in the "OOB" workflows but not on new ones I create. It's probably something silly. Any ideas? Please see screensho...
Hello guys,I need to create a mechanism that give to the user the possibility to create a PDF after compiled a form. The idea is to use the plugin PDF Generator and associate the document to a request or something else created with a record producer....
