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CSV import not recognising field delimiter

I am having a problem importing a CSV file using sys_import.do where it appears that the import process isn't recognising the field delimiter. Instead I'm getting the error message: data contains 1 columns, expected 4 The strange thing is that if I t...

Knowledge Base User Criteria and access

I am not a Service Now administrator, but I am the Knowledge Administrator.  I am trying to figure out how to make the user criteria work in my environment and am running into some trouble understanding how the user criteria settings in a knowledge b...

Import set comments

Hi all, There are few records were ignored with these comments " No field values changed " and "row transform ignored by on before script " after importing data for a custom table. Please any guide me on this issue. Thanks, Sujith  

swethaa by Kilo Contributor
  • 2451 Views
  • 3 replies
  • 2 helpfuls

import data ignored

Hi All, We have import data in to our database, there are few records were ignored with this message " Invalid map target u_active does not exist in table ( xxx-table) " . plz help Thanks, sujitha  

swethaa by Kilo Contributor
  • 1909 Views
  • 8 replies
  • 0 helpfuls

Best Practice: Knowledge Categories

I was told previously that best practice is to limit the number of top-level categories to 3 (subcategories are unlimited). I don't see any documentation around that so I'm wondering if that is (still) accurate.

EmilyAWN by Tera Expert
  • 1339 Views
  • 1 replies
  • 2 helpfuls

How to use encryption context

I am trying to follow the instructions on https://docs.servicenow.com/bundle/helsinki-platform-administration/page/administer/encryption/task/t_EncryptionContextSetup.html but there appears to be some important information missing from this. I have:>...

e_wilber by Tera Guru
  • 1997 Views
  • 2 replies
  • 0 helpfuls

Resolved! Connect chat history

Is there a place where Connect chat conversations are saved?I'm looking to provide a solution where managers of a given Chat Queue can see the conversation history for chats in their queue.I've researched the chat_queue_entry table, but I was hoping ...

ServiceNow Product Roadmap

I'm looking for an overall product roadmap for ServiceNow: - New areas of activity - Major changes to existing features - Target release dates for letter releases (Istanbul, J?) - Withdrawal of support for letter releasesI've found ad-hoc things like...

tim2222 by Tera Expert
  • 4901 Views
  • 3 replies
  • 5 helpfuls