I am an admin with elevated roles on this instance but when I go to any table in list view, when I right-click the table header I don't see the menu to import an XML record.I looked at the UI context record for Import XML and it is OOB. Is there a pr...
I have a workflow that calls a few child workflows for approvals. In the approval workflow, I have added a condition to follow a "cancelled" output, but my workflow is not following it. (I had previously had an if statement for counts.total == counts...
Looking for some assistance with a Script that doesn't appear to be working. What we are trying to do is display the current value of a select box variable in the short description of a task that is generated from a request as well as display the n...
hi all,seeing several threads on this topic, but wondering what the right solution would be.I've got a variable on a catalog item that is only shown on a specific task. Want the variable to be mandatory if the user selects "Closed Complete" for the...
We are facing a requirement that every time a user replies to a ServiceNow Notification sent out of a task, the reply should be targeted to the task so that it is visible in the activity formatter. This should happen to all task types: Problems, Inci...
I have a field on a form that is encrypted. In order to see it the user needs to set their Encryption Context with the picker. The customer needs to be able to have notifications sent to the email address that is stored in that field: in the "Who...
what is the difference between com.glide and com.snc?
I am looking to automatically populate a group in ServiceNow composed of all users who are people managers (i.e. they appear in anyone's 'manager' field). I'd like to utilize a scheduled job that runs, queries all users who appear in the manager fiel...
I have a set of Server Assets that all have their individual CI related to them. The thing is that I need to create a new CI and relate it to the Asset (so that I can relate the pre existing CI to the newly created CI.I know that it's not standard pr...
Hi,Im trying to apply a loop for a json object and i don't know how to access to JSON element.this is my code.var ticketJson = {"type" : "Changement1" , "etat" : "Approuvé","epiclink": "URL","priorite" : "P1"};//var obj = JSON.parse(ticketJson); va...
Hello,I am new to the Service Portal interface and was hoping to see if it will fit the needs for a function our company would like to create. We have multiple customers who we monitor security incidents for. We would like to give dashboard like ...
Hi. Whenever I clone our prod instance over another sub-prod instance, the AD account that allows LDAP authentication gets locked out. This means no one can log in, alarm bells ring at Service Now, people start shouting at me. How can I prevent this ...
HiFrom Jakarta we are observing new Table Part Partitioning on most of out of the box tables that includes CMDB. Now we see table fields which were inherited from CMDB are now part of individual tables. Eg. Name field from CMDB were showing pre-jakar...
I've found how to create your own reference field in Service Portal with <sn-record-picker><sn-record-picker field="location" table="'cmn_location'" display-field="'name'" value-field="'sys_id'" search-fields="'name'" page-size="100" ></sn-record-pic...
Hi folks,I've recently upgraded to Jakarta and I'm having an issue where admins can only see the checkbox for work notes/additional comments. I thought it could be an ACL related issue so I granted the correct permissions. Fixing the acls gave the jo...
