IT Help Desk Ticket automation
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‎08-24-2015 10:46 PM
Hello All,
How the IT Help Desk Ticket automation works in Servicenow?
Is there any workflow diagram?
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‎08-25-2015 05:40 AM
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‎08-25-2015 05:49 AM
Are you talking about Orchestration? Or just the IT focused modules of ServiceNow in general?
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‎08-25-2015 05:51 AM
About IT focused modules of ServiceNow in general only.
Looking for Workflow diagram now... Anybody has that???
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‎08-25-2015 05:59 AM
Workflow is what you make of it in ServiceNow. In general the IT modules are focused around the ITIL framework and its expected relationships. Add to that various asset management tools, a service catalog, discovery, IT cost management, and a Workflow + Orchestration engine. Each of those relate to the other in various OOB ways, but the "Flow" of work is really how you weave those components together into a cohesive solution.
The wiki is a great place to start when looking for process area specifics (such as Incident or Change)
The community is also broken up into separate process areas that could give you insight.
Beyond ServiceNow's "Circuit Board" visualization of products, I don't think there's any one resource that's going to show you the breadth and power of the tool in one document.
