KB Article accessible without having to login into ServiceNow

[sarannian87]

Hello Alll,

We are looking to have a KB made available in the login page of  our ServiceNow, which should be accessible to users without needing them to login to the tool. Is this something possible , if so what configuration needs to be done in the KB to make it available.

I noticed that In Hi Support login page the below KB is accessbile without logging in. So i am assuming I should be having a solution to my question.  

https://hi.service-now.com/kb_view.do?sysparm_article=KB0547203.

Thanks and Regards,

Saran

[bernyalvarado]

Hi,

My understanding is that it's possible for a public access to knowledge articles a on a per article basis. The following should be helpful:

Public Knowledge Articles

Can guest user access a public knowledge article without login into SSO authenticated instance?

Make some articles public and others require authentication without roles

Thanks,

Berny

[Teena Singh]

Sarannian,

Glad to see that you are using the Community to learn more.

The Customer Experience team is striving to ensure that customer queries posted from the HI Service Portal are answered in timely and accurate fashion.

If you feel your question has been resolved, please mark the appropriate reply in the thread as being the Correct Answer.

This enables other customers to learn from your thread.

Thank you in advance.

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Regards,

Teena Singh
Customer Experience: UX Strategy and Customer Insights
teena.singh@servicenow.com

ServiceNow

[Dave Smith1]

I found a few oddities with making specific knowledgebase pages public - see what I wrote here: Re: Can guest user access a public knowledge article without login into SSO authenticated instance?