How does the "available for" of a "catalog item" work?
I see even the "available for" of the catalog item is empty, we still can access the catalog item. Why? Also, where to view the backend code for the catalog item access restriction?
Forum Posts
Approval notification values are EMPTY.
We encountered an issue where an approver received an approval notification with all values missing. I reviewed the event logs and the associated business rule, but everything appears to be functioning as expected.The approval notification uses an em...
User created boolean fields don't work in database views
My user created boolean fields don't work in a database view. TableActiveOrderLeft JoinVariable PrefixWhere Clauseincidenttrue100falsei1 incidenttrue200falsei2i1.sys_id = i2.sys_id&& i2.active = 1&& (i2.priority = 1 || i2.priority = 2)&& i2.u_major_...
Can I run a transform map from within a workflow?
I am exploring the possibility of automating an import, load and run transform map - all 3 entirely from within scripts defined inside a workflow. The idea here being, we present the data import functionality as a catalog item that can be requested...
Resolved! ATF for Service Operations Workspace
Hello,Has anyone been able to do ATF tests for service operation workspace?Is there something already done?For example ticket opening, alarm opening, create duty call etc?Thanks in advance for your help.Sincerely,B.MULAJ
ATF - Run Record Producer Scripts
Hello all. Need to ask: if I have a given record producer that runs a script upon submission, how can that script be tested using ATF? I mean, testing a record producer submission via the portal is easy enough. But I cannot see in ATF how to effectiv...
Unable to back out Update Set and receiving an error : One more more versions were not able to be backed out. Details can be found in the system log.
I am facing a strange issue while backing out an update set as shown in image Initially we had 20 update sets which have child-parent hierarchy defined in a batch base. So i did try to back out batch base directly which caused some errors. Then i op...
Microsoft Teams Outbound Msg and ESC vs SP
The following link from a ServiceNow -> MS Teams integration (using MS Teams Core) renders a blank body in the ESC portal for non admin users. They see the correct header and footer but white space in the middle, literally nothing else. This is the...
Resolved! Service Portal - AutoPopulate Fields from a Reference Field (sys_users table)
I am creating a Service Portal with a reference field.This field is Selecting the User from the User table.I have 6 fields that I am adding to extract information from the user selected in the first reference fieldemployee_idtitlemanagercompanydepart...
Glide List fields are not editable on the list view
Hi Folks, I have a requirement to enable bulk update watchlist field in the list view. For this I have updated OOB Property "glide.ui.list_edit_ignore_types" to remove glide_list and field_list from the value and also I created below 3 list_edit ACLs...
Resolved! Triggering a flow with inputs from a script?
Hi guys, I’m currently working on enhancing a Flow I created a while ago. What I need to do is to be able to trigger it and set some parameters while I’m on it. I know SN provides the following methods: executeFlow(flow name, inputs) startFlow(flow...
How to restore a report/dashboard both in core UI or platform analytic if we delete them by mistake?
How to restore a report/dashboard both in core UI or platform analytic if we delete them by mistake?
Resolved! How to apply CSS to knowledge articles?
Hi,I'm trying to apply a custom CSS to the articles in our Knowledge Base. As per the procedure explained in Uploading and referencing CSS, I've created a style sheet in Content Management > Design > Style Sheets. I then inserted the link to my styl...
ESC Portal Topic Pages display content according to user language and other related issues
Hello! We have implemented an OOTB ESC portal in 16 languages. Some markets have chosen to translate their articles and catalog forms e.g. Sweden, but others only have their content in their local language e.g. Japanese. When users enter the portal...
Survey is only available to admins and survey's onwer
Hello, community.I've been facing this issue since a few days ago: I have a survey that only users in the "survey_owners" field, besides admin users, can reach on Employee Center. The survey is public, without any user in the Related List " Survey U...
