Good morning all, My requirement is to capture field changes in an existing SMP record in the Service Portal for a Custom table. I created a couple of fields in the "u_security_toolkit" table using a Catalog client script. When I update the field val...
Hi, I have a requirement to restrict read access to one catalog item's variable contents. The catalog item needs to remain open for all users to write/complete & submit.Once logged/completed, we need the variable contents to be only visible to one sp...
When I tried to change the homepage dashboard for a user from the ‘User Preferences’ record, it didn’t work, as it kept showing the previously last opened dashboard whenever I opened the homepage, but the user doesn't want that. Are there any solutio...
Is it possible to define roles so that a portfolio manager can only work with objects that exist in his own portfolio.For example the role service_admin is only valid for a set of portfolios and not the others?
I am interested in creating inbound REST API from ISIM into ServiceNow. I have found that I need to use the Service Catalog API in order to have a REQ created which in turn created a RITM and SCTASK. I have looked at the Service Catalog API documenta...
Hi Everyone, Is there a way to filter for knowledge categories by knowledge base?I'm reporting on the kb_category table but can't seem to find a way to reliably tell which knowledge base each category belongs to. There's the parent ID field, but only...
I have two questions that I was hoping someone could assist me with please. 1. How can I make the section be collapsed by default on a specific view?2. How can I make it not appear as a tab but directly on the form? I have a requirement provide some...
We extended the knowledge article table by creating a custom table called “Policies” and began publishing articles. However, following the Xanadu upgrade, the custom articles (Policies) are no longer appearing in the out-of-the-box search. Additional...
Hi,I have configured one of my CI'S related list in form but it's showing different in cmdb worspace. How and where I can configure the related list, so that the related list looks proper ? Kindly suggest. Best Regards,Dusmanta Nayak
Using g_form.setLabelsOf(), it is possible to change label of a field in the form view. I am looking for example where label can be changed in related list view as well. GlideDocument supports DOM element. I am looking for an example to use this in ...
i am testing with my id in dev instance , but requested for is taking the guest user (guest@example.com) account in the inbound email flow designer . Value given for requested for is the user record from data picker which identifies the sender of em...
I'm having trouble uploading a PBIX (Power BI from Microsoft) document as an attachment. When I use the paper clip icon to add the attachment, the system runs continuously without giving a warning and without uploading the file. When I try using drag...
I'm creating ATF test steps. my first step is a Run server side script which gets the count of records, where the script is setting output as"outputs.asset_count = parseInt(count)"and in the 5th step i want the get this output. I'm using the below li...
We want to prevent the user from clicking more than a specific number of checkboxes. Is there code for this in a Catalog Client Script or UI Policy? What is the best practice?
hi Community,I've configured the Activies for the view of records in a custom table in a scoped app to include "Sent/Recieved Emails". When I (as the admin) view a record I see the emails in the activity stream.However, as users who have the role t...
