Hi Everyone, Please guide on the following requirement: Create a Time sheet Policy where users of that group work 3 days a week(any days) and 12 hrs a day .Max hours per week = 36.How to configure if the above group does over time(out of 36 hrs a wee...
Is there a way to see how we can add default/predefined text on the article template for populating when creating a knowledge article. I want to create a new article template and have a pre defined text so that any user accessing that article templat...
Hello,I have a Business Rule that updates the operational_status. I’ve checked the Audit History using the List option and confirmed that the Business Rule is functioning correctly. However, it appears that the value of operational_status is being se...
HI Team, We have an issue where some users are unable to view few fields data in the database view table and it is showing blank.Can someone please suggest what could be the probable cause for this? Thanks in Advance!!!Manisha
Hi Team, I have a if condition in my flow designer which is evaluating as false even if the conditions are true. If I remove the last condition it is working as expected but not working in currect situation.Can you please help? ThanksDevina
Thanks to Sandeep Rajput for this script: Copy attachments from RITM to SC Task: @ Sandeep Rajput Can you please share the script when user update attachment on the RITM?Thanks in advance
Hi all,I have related list in RITM which shows related kb articles attached to RITM, So when ever user clicks on kb article from related list it should directly open published artcile instead of opening kb form in new window.This screen should be av...
Hi,there is possibility to calculate totals for each column within a list in ServiceNow:It is done by Context Menu "Configure List > List Calculations".My question is: where is the logic responsible for drawing these values under list? It there some ...
Hi all,I have got a requirement: KB article should directly link/point to an external URL.Details:When an end user clicks on a KB article in Knowledge base, he should be directly redirected to an external link rather than opening the KB article in Se...
Hi Experts, I've currently a requirement where i need to create a catalog item for external Company users ( more than 20000 ) , currently they rely on emails to communicate requirements. Their records are created on servicenow using the okta, and th...
If a user is allowed to view the data in the table, he should be allowed to report or group out of all its fields as well. Scenario:Our user table has a reference field to company tableCompany table doesn't have any "report_view" acl for ITIL roleOut...
Hello,I have just performed data import into an existing sys_user table using transform map. The transform is complete with errors. I have checked to log and here is what I have found,"Error during insert of sys_user"There is no error code mentioned ...
Hello, i want to create a functionality using which external customers can add new tags on a record producer form available on CSM portal. As of now, i've been able to create a field called 'Testing for tags' which references the Label table and show...
Hi,I’m seeking advice on using meta tags in ServiceNow HR Knowledge Articles. Given the varying recommendations from older sources, I would like to understand the best practices for 2024. Specifically, I have a few questions: Ideal Number of Tags: Wh...
Hi,I have two reports of same configurations. One is type column and another is List. The column one is visible but List type is not. Getting this error.
