KB How "Attach to incident" works ?

[pradeepgupta]

Hi All,

While referring Knowledge Article to any incident/problem, how "Attach to incident" button works.

When we click on "Attach to incident" than, knowledge article gets attached to incident/problem, I wanted to understand the working of this button.

Actually I need to do some customization in it, like where to attach, which field of incident will be filled with knowledge article detail etc.

[palmen]

You can change what field your article will be published in from "Knowledge Base ->Properties".

Look for this field in the bottom of the properties list

When attaching an article to an incident, copy the content into this field:

[pradeepgupta]

Thanks Fredrik for the reply.

I am able to get the article in incident, even it attach's knowledge article when I click on "Attach to Incident". What I am looking for is How "Attach to Incident" works? Is there any ui macro/ui page for this ?

[palmen]

If I'm not wrong it's an UI Macro named "kb_view_attach_button".

The "mark as solution" button should be this UI Macro "solution_button"

[Kalaiarasan Pus]

This must be the macro for that 'kb_view_attach_button'