Highlight VIP User on "SCTASK" for 'Requested ' and 'Requested For ' fields
How do I Highlight VIP Users on "SCTASK" for 'Requested ' and 'Requested For ' fields.
Forum Posts
Resolved! Increase width of the Virtual Agent chat
How to increase the width of the chat window for the Virtual Agent? Is it possible to do this both in a portal and in the Virtual Agent Designer Preview/Test?
Cancelled Task displaying as "Completed" for Customer in Portal
Hi All, Have been looking around and can not get a clear answer on this subject. As the Assigned To user I have cancelled an HR Task within the Lifecycle Event Activity set. When impersonating the customer of the case I can see cancelled task in my v...
Knowledge Management (KM) Implementation (Course) | Trouble
Hello everybody, I'm having a little bit of trouble in one task of the Knowledge Management (KM) Implementation (Course).In the Form Layout I've selected de language field, but when I return to the Knowledge base configuration page, that field doesn'...
How to Update Subscription Management dashboard? I have never had any hands on in it. Help?
Hi, I want to update the subscription management overview dashboard. Any video or article that explains with the navigation and steps would be helpful. I meant practical demo. Thanks,Vaishnavi
Resolved! Security rule grants access in form/list but not in related list
We created a m2m related list for a client between Applications and Knowledge Articles. I then created a couple security rules: One for table level and one for all fields in the m2m table, they both use the same script that checks if the user can rea...
Catalog task is not getting created in flow designer
I have created a catalog item . I have attached my flow to it . But after submitting my catalog item , catalog task is not getting created .
Content Publishing Organization Chart filter - Help filtering users...
Good afternoon, Experts. We are looking to utilize the org chart widget from Content Publishing app as an employee directory. The problem is, the employee search field searches all active users. We have multiple types of users. customers, dealers ...
Resolved! Trying to uninstall an app without updating first but the menu is missing...
There's an app installed in our instance, "PagerDuty Platform for Real-Time Operations". I need to uninstall the app, but I can't, presumably because an update is available. I don't want to update an app that I want to remove. Is there another way to...
How to enable editing of date field in VTB cards?
Hi, I am trying to allow editing of the due date field on Task Cards in a VTB. The field is currently greyed out. Can anyone advise how to make this editable by both myself and other people? Example screenshot below.
Resolved! Upgrade Patch Release Not Available
Scenario: Recently upgraded a Utah Dev and Utah QA/Test instance to Vancouver Patch 5. About 2 weeks later when UAT completed, went to schedule Prod to upgrade to Vancouver Patch 5. However, during the 2 weeks prior, Patch 6 was released and Patch 5 ...
Resolved! Aproval notification send every 2days?
Hi all, we got a requirement to send approval reminder notification for every 2 days and check for 30 days if still not approved then close the request. after 2 days - the first reminder to include the date to when it is going to close after 4 days -...
Resolved! Can Flow Designer add Workflow Activity to an Ask for Approval task?
We are converting workflows over using Flow Designer. We have multiple things like inbound actions, the Mobile Agent, and Service Portal that are using the Workflow Activity field on the approval tasks. Flow designer does not see to give us that opti...
Resolved! How to add attachment in the catalog item so that user can download it.
Hi All, I have a requirement to add an attachment in the catalog item so that user can download it.I checked some community links, in which it is mention to add macro. But the macro type is not visible in catalog item. Please help. Thanks,Sam
UI policy is not clearing the questions associated with the "previously" selected option in portal
Hello Community I have a catalog item in ServiceNow that includes a question offering 'create' and 'amend' options. When I initially selected 'amend,' certain questions were displayed based on the catalog UI policy. After choosing a specific item, 'U...
