when we add an attachment to a RITM or request, then in the task a worknotes to be added stating that 'xyz' attachment was added to request or ritm. Can someone help me on this.thanks,
Hi All,I am working in JIRA-Request Integration.I have to push list collector values to JIRA. All other values to syncing to JIRA except this one.Here is my code:var fieldsArr = []; var ritmGr = new GlideRecord('sc_req_item'); ritmGr.addEncodedQu...
Hi helpful friends!reposting this...I've gotten help already (thanks guys!) with several codes that I could not get to work properly and have gotten my head pretty spun around jumbling 3 different solutions, which again unfortunately I could not get ...
Hello Members I have a issue where my PDI is not available for me n it's asking me to request a new PDI all of a sudden. Can anyone help me with the info if this is some glitch n I will be able to access my PDI in some time?
We are currently live with ServiceNow Tokyo importing Users, password etc using LDAP from one AD source.We have a project in train to decommision our current AD and switch to another, with different attributes for our users , potentially different us...
How do you "turn off" a service portal? We've rolled our own and want to turn off the default "sp" portal.
Since the OOB Knowledge homepage - /knowledge_home_launcher.do - will reach end of life with the upgrade to Yokohama, we'd like to see how much it's being used. We'd also like to know if people are using it to write KBs or to import Word docs to cre...
Created a Flow Designer for Inbound email attaching the attachment on the record. Everything seems to work fine for internal users. Email comes in, flow is triggered and file is attached to the record. However when inbound email comes from external u...
In sys_user_has_role table, when inherited field is set as true. Then granted by field is show the group name which is granting the role to the user. But it is coming empty for all the entries. why is this happening ?
Hi All, I am having multiple if conditions such as if Keyboard needed is selected as Yes, then in the run script , I want to consume a keyboard record and assign to requester.If mouse needed is selected as Yes, then in the run script , I want to cons...
Titles of reports are automatically 'cut' to fit the one line available when the widget is displayed on a dashboard. This becomes especially troublesome when the dashboard is viewed on smaller screens, such as a standard laptop screen. I try, as much...
I'm trying to add the report_admin role to the 'report_view' ACL on the cmdb_running_process table. By default it only has admin but I don't want to grant admin to someone who just just needs to access this table for a report. Unfortunately, this ACL...
Getting the Error: "Unsupported query column sc_cat_item.category.active" when adding the Condition on Category as active for Catalog Item in the search sources for the Catalog Item
Dear Now community,I am wondering what licenses I'll need for a new now instance so an implementation team can do their work. Planned is to set up different modules one after another so we'll start with a Service Catalog, Data Model and CMDB, then we...
HI All, I Know there are 3 types of script include but can you anybody explain them in simple terms and their usage/purpose. Please help.
