Default filtering of Facet while loading the service portal.
While click on the search , by 'Global' and user country must be auto checked in service now portal. Can I achieve this?
Forum Posts
Search and populate multiple widgets of different types in Service Portal
Afternoon, Looking for some advice, guidance and direction on the following. I am looking to have a singulart look up against a table. Based on the value returned, populate several widgets with data from that look up. Exmaple belwo 1. Lookup against ...
Now Assist license pricing
Hi everyone, Hi everyone! My company is looking for Now Assist pricing for ITSM, ITOM and FSM. It will range from 500,000 to 800,000 assists. How would the price be calculated? Thank you!
Resolved! Updating the "Update" record functionality, save and then redirect to previous page.
I'm working on updating the "Update" button functionality. Upon making changes to a record (lets say a Business rule), we first check if the record belongs to a specific table. If it does, upon clicking "Update", we show a prompt to use that this is ...
Unable to @mention user on slack using slack spoke
When trying to mention a user on slack, We have an action to post a message. Using that action if we send "@xyz" that is posted as a plain text but it is not mentioned on slack. Did anyone implement the same? If yes kindly advice. Thanks,Satyeswar.
Monitoring Import Set Row [sys_import_set_row]
While I can see the data that is being received through the Import Set Row table, I am looking to find a way to monitor the "negative" area. I want to find which Transform Maps have not received any data recently. While I can look to build widgets ...
How to avoid Service Graph Connector to override ServeNow field with empty data
Hi All, What is the easiest way to put a rule against attribute mapping to avoid SGC override field in ServiceNow with empty value.We are using SG-Intune connector where some of the devices does not have phone number present at MS Intune, these recor...
Link to a specific section of a Knowledge Base Article
Greetings, we store several of our policies within our Knowledge base. The policies can be a bit lengthy and have section headings for each topic and sub-section. We'd like to have customers be taken directly to those specific sections rather tha...
Survey state is still in 'Ready to take' after due data
Hi team, Some of surveys showing as ready to take but due date is passed .we dont have Cancel Expired Assessments scheduled job in our instance but I would like to understand why its not cancelled ThanksRoopa
Duplicate "Save" options on RITM/SCTASK form context menu
Can anyone please help me diagnose the root cause of duplicate "Save" options showing on form header context menu on RITM/SCTASK.All help is greatly appreciated. Thanks.
Catalog Checkout widget -Requested for field
when you order an item from the portal, SC Catalog Item widget calls Catalog Checkout widget(id= sc-checkout) I want to change data that Populates for the field Requested for I want data in that field to be from specific variable on the item. where o...
Unable to train the model
Hello everyone, I am trying to explore predictive intelligence and I am trying to create model to predict the category based on short description on incident table and when I try to train the model I am getting error " The model has encountered an er...
Is there any way to click this checkbox through ATF. this field is present under Variable section of
Is there any way to click this checkbox through ATF. this field is present under Variable section of sc_task
Some(2 or 3) RITM requests are not routed to particular assignement group
We have checked for all the requests that have been raised under PTO and HR system support catalog items are directly assigned to particular assignment group in PROD except 3 or 4 affected tickets which we found that not automatically assigned to the...
Quick select/highlight between HTML tags in Source Code when editing articles
I was wondering if there's a smarter/quicker way to select/highlight text between tags when editing Source Code of an article. I currently put my cursor where I want it to start, press Shift then click where I want it to end. Is there a smarter way w...
