I am testing the import on an Incident List,ImportSelect excel file (Modified a single record from the incident table to test)After I preview the imported data I get message, but there is NO button to Complete the importI have looked for UI Actions a...
Hi All, I have to variables in catalog item:One is 'Requested for' which is a List collector to choose more than one userThen I see also user id, email and so onBut there are some security restrictions for some users and they don't see user id, email...
Hi All, I have created a new catalog item that is visible on the Service Portal. In the Catalog Item, I want a clickable link to be displayed. This link shouldn't be in the description. I created a macro first, and then included that in the macro var...
We have a form that will create a catalog task after a first approval. I'm using flow designer and in that catalog task, I want to add a catalog variable so that a member of that assignment group has to enter a value in that variable before closing ...
Hello, I have a Flow Designer flow that has an MRVS. I get the MRVS data through the Get Catalog variables. I am trying to send an email in the flow and the body of the email needs to contain some of the data from the MRVS. I am executing a For Ea...
Hi all, We recently noticed that scheduled job still run when the user account selected for the runas is inactive. I have tried finding official information from ServiceNow about this but couldn't find any. Anybode that can shed some light on this or...
Hi All, I have a requirement to set the requested Item state based on some conditions.In requested item table I have created one custom field= u_statuson change of u_status i have written a client script; var req_status = g_form.getValue('u_status'...
Hi, I have added a customer field (U_classification) and only see one Choice item. If I right Click on the field in the form and select Configure Choices, I only see the one choice, so this matches However.... I have added 5 choices ... if I right ...
Is there a way to insert an IF statement into the middle of an existing flow? It's a bit annoying having to add the IF statement to the bottom of the flow then move it up to its proper location afterwards.
I have a Flow Designer Flow in the global scope, i have several subflows within the flow also in the global scope. When i try to Activate this flow i receive the notification:`Flow activated successfully. Service Catalog records are part of Global sc...
Hello Team, The search doesn't return any results. I try to search the Catalog items through search bar it's not working as expected. Thanks,Sudhan.
Hi all,We have this custom requirement to categorized an attachment. To put a "label" on it, like "Type a" or "Type b" .. Is there a way to categorized an attachment when you upload on task in backend (no portal )?Anyone had some advices on it?thank...
I have a requirement to simply just not display outdated versions of KBAs on the portal for all users. I have looked at similar articles about this use case, but I am unable to find my answer. How do prevent this drop-down from displaying "outdated" ...
Hi community,I have a requirement that based on the users region the work orders in that locations of that region reports on work order task , task SLA and work order should be shown ie. when they open the FSM live dashboard in that widget it should ...
Hi, Can someone tell me, what are some of the privileges which knowledge role have and ITIL role doesn't in knowledge table?As far as I observed both are having same access in KB articles with ownership grp configured. Please let me know if there is ...