When we go to the new Next Experience UI for San Diego, we want to ensure all users have the Navigation Menu pinned by default. Where is this being stored?I tested with multiple browsers and I see it's stored server-side, but I can't find the table w...
How do I Highlight VIP Users on "SCTASK" for 'Requested ' and 'Requested For ' fields.
How to increase the width of the chat window for the Virtual Agent? Is it possible to do this both in a portal and in the Virtual Agent Designer Preview/Test?
Hi All, Have been looking around and can not get a clear answer on this subject. As the Assigned To user I have cancelled an HR Task within the Lifecycle Event Activity set. When impersonating the customer of the case I can see cancelled task in my v...
Hello everybody, I'm having a little bit of trouble in one task of the Knowledge Management (KM) Implementation (Course).In the Form Layout I've selected de language field, but when I return to the Knowledge base configuration page, that field doesn'...
Hi, I want to update the subscription management overview dashboard. Any video or article that explains with the navigation and steps would be helpful. I meant practical demo. Thanks,Vaishnavi
We created a m2m related list for a client between Applications and Knowledge Articles. I then created a couple security rules: One for table level and one for all fields in the m2m table, they both use the same script that checks if the user can rea...
I have created a catalog item . I have attached my flow to it . But after submitting my catalog item , catalog task is not getting created .
Good afternoon, Experts. We are looking to utilize the org chart widget from Content Publishing app as an employee directory. The problem is, the employee search field searches all active users. We have multiple types of users. customers, dealers ...
There's an app installed in our instance, "PagerDuty Platform for Real-Time Operations". I need to uninstall the app, but I can't, presumably because an update is available. I don't want to update an app that I want to remove. Is there another way to...
Hi, I am trying to allow editing of the due date field on Task Cards in a VTB. The field is currently greyed out. Can anyone advise how to make this editable by both myself and other people? Example screenshot below.
Scenario: Recently upgraded a Utah Dev and Utah QA/Test instance to Vancouver Patch 5. About 2 weeks later when UAT completed, went to schedule Prod to upgrade to Vancouver Patch 5. However, during the 2 weeks prior, Patch 6 was released and Patch 5 ...
Hi all, we got a requirement to send approval reminder notification for every 2 days and check for 30 days if still not approved then close the request. after 2 days - the first reminder to include the date to when it is going to close after 4 days -...
We are converting workflows over using Flow Designer. We have multiple things like inbound actions, the Mobile Agent, and Service Portal that are using the Workflow Activity field on the approval tasks. Flow designer does not see to give us that opti...
Hi All, I have a requirement to add an attachment in the catalog item so that user can download it.I checked some community links, in which it is mention to add macro. But the macro type is not visible in catalog item. Please help. Thanks,Sam
