KB How "Attach to incident" works ?

[pradeepgupta]

Hi All,

While referring Knowledge Article to any incident/problem, how "Attach to incident" button works.

When we click on "Attach to incident" than, knowledge article gets attached to incident/problem, I wanted to understand the working of this button.

Actually I need to do some customization in it, like where to attach, which field of incident will be filled with knowledge article detail etc.

[Nitin_NOW]

Probably the below highlighted link is what I would like to modify and update it to SP.