KB_USE not displaying article.short description

[Lorenzo Stermie]

Hello Community,

I'm running a report against the kb_use table to simply get a count of articles used and the short description of the article. ( I have Knowledge_admin role )

However the short description is not being displayed:

Any ideas as to what could be blocking this? I am able to see the field in other reports from the KB_knowledge table so I know the actual field is not restricted.

Thank you

[Harsh Vardhan]

admin should see that but in case not have admin , can you just try to assgin these below roles.

ITIL and knowledge_admin

and see the issue still exist or not. so that we can confirm if it is happening due to some access or not.

[Lorenzo Stermie]

I'm not sure I understand but I do have both ITIL and KB admin roles:

Are you suggesting adding those roles to the admin and verifying if that has an impact on his view?

Thanks

[Harsh Vardhan]

ok i think this is something different .

can you confirm here ,are you able to see article number?

i checked on my PDI and observed as an admin few of the short description is not visible but when i checked the article number that is also not visible.

adding one of the article here related to kb_use.

https://hi.service-now.com/kb_view.do?sysparm_article=KB0693384

https://hi.service-now.com/kb_view.do?sysparm_article=KB0693342

[Lorenzo Stermie]

Any field that I dot walk from "article" is not being displayed.

Fields that I dot walk to from other areas are being displayed (This is what makes me think the issue could be on the relationship between the two tables kb_use and kb_knowledge)

[Sarup Paul]

I tried this on an OOB London instance. Please see if the following config works for your instance.