KB_USE not displaying article.short description

[Lorenzo Stermie]

Hello Community,

I'm running a report against the kb_use table to simply get a count of articles used and the short description of the article. ( I have Knowledge_admin role )

However the short description is not being displayed:

Any ideas as to what could be blocking this? I am able to see the field in other reports from the KB_knowledge table so I know the actual field is not restricted.

Thank you

[Lorenzo Stermie]

Thank you Paul,

I tried it but I get the same result, the short description doesn't display:

[Sarup Paul]

I suspect this may be due to any ACLs at play for your profile. You may want to reach out to our Support team through a HI ticket. 

[Lorenzo Stermie · Accepted solution]

Thank you All for your replies,

The cause of the issue turned out to be in an ACL that was preventing any role other than Admin from displaying that field in this fashion.

[Josh Petrick]

Which ACL was causing the problem?  We're having the same issue but I haven't pinpointed the ACL yet.

[iverduzco]

Josh,

I dont know if you still need assistance with this but the solution i came up with was in the script include called KBKnowledge. I added the following first thing in the canRead() function:

canRead: function(knowledgeGR) {
 knowledgeGR = new GlideRecordUtil().getGR("kb_knowledge", knowledgeGR.sys_id);
...

I found through logging that the table level ACL sent the current object entirely but the field level ACL did not pass a full knowledge glide record object. Grabbing the object in the script include made sure the whole gliderecord was available regardless.