Key Management

[Lawrence Jeyara]

Hi,

When I search in my dev ServiceNow instance, I am not able to find any options for Key Management. However, I watched this ServiceNow Demo: TechNow Ep 89 | Navigating Encryption Options - YouTube if you go directly to minute:second(27:46), there is a demo of Key management. I don't see this "Key Management" option shown in the demo in my dev instance. I have installed almost all the encryption plugins available there(Encryption core, support, Mobile edge encryption etc.) Do I have to purchase a column level encryption subscription to see this option? Any help will be much appreciated

Thanks,

Lawrence.

[Lawrence Jeyara]

Hi Jeff,

Thanks for your response. I don't see Key Management Admin even if I elevate myself to security admin. Am I missing something?

Thanks,

Lawrence.

[Jeff Currier]

Not sure how this working in a PDI, but it should work in your corporate instance at least.  I didn't need to elevate to see that menu.

You may want to create a case to get things going, but I will try to help here too.

What version are you on?  Looks like Rome, but I want to be sure.  Should be default in Rome, but possibly due to your upgrade path, you need to request it.

Do you have the property glide_encryption.cle_replatforming_with_kmf?  It is set to opt_in?

I assume the encryption core plugin is installed?

I believe the correct plugin for Rome is com.glide.now.platform.encryption.  However, I have key management, but I cannot see that plugin is installed, so that confuses me.  it is possible you need support to enable it.

[vishva_kakashi]

HI @Lawrence Jeyara ,

to see a Key Management module you need to assign role to user.

enable security admin and search "Key Management Administration" then add respective users then logout and login added user able to see the Key Management modules